BMW Service Advisor

Qualifications

• Minimum 1 year experience as a Service Advisor in a dealership or tire store setting
• Passion to provide the highest level of customer service
• Excellent communication and organizational skills
• Ability to perform in a fast-paced environment
• Familiarity with automotive software - CDK a plus
• Professional attitude and appearance
• Ability to pass pre-employment screening including driving, drug and background

Responsibilities

• Build rapport with all customers and expand your personal “book of business”
• Assist and advise customer with all automotive service needs
• Handle all incoming calls in a professional manner
• Set, manage and deliver on customer expectations
• Maintain accurate and timely communication during service visit
• Create, monitor and complete quality work orders and invoices
• Provide clear estimates of work required and recommended
• Initiate and manage extended warranty and insurance claims
• Ensure legal and warranty compliance on all documents and processes
• Produce clear invoices with complete explanations of work performed or declined
• Maintain a positive, team-oriented relationship with technicians and parts personnel
• Assist all dealer personnel as required to foster positive outcomes for customers and coworkers
• Complete and all required factory and company training

Benefits

• Generous and unique pay plan based on RO count, sold hours, labor and parts gross, and several other key performance indicators
• Paid Vacation based on regular sales commissions
• 401K with company match
• Excellent health benefits including vision and dental with generous company contribution
• Company paid life and disability with supplemental plans available
• Employee purchase program
• Discounts on parts and repairs for immediate family members
• Caring work environment
• State of the art facility