BMW Service Advisor

Responsibilities

• Schedule customer service appointments and obtain customer and vehicle data prior to arrival when possible.
• Greet customers on the service drive in a timely, friendly manner.
• Actively listen to customers to define the reason for their visit.
• Accurately write up customer's vehicle concerns on repair orders.
• Utilize BMW’s Service & Warranty History tools to recommend additional services that are needed.
• Advise customers on the care of their cars, focusing on maintaining them according to BMW’s specifications and requirements.
• Provide a thorough and accurate written cost estimate for labor and parts.
• Maintain frequent communication with customers regarding updates on the status of their vehicle.

Requirements

• High School Diploma or equivalent.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Willingness to submit to a background check and drug screen.

Qualifications

Galleria BMW is one of the newest BMW dealerships in the country and serves the entire Gulf Coast area with a new, state of the art facility. We always strive to ensure that our customers enjoy the best car-shopping and dealership experience of their life. Our friendly and knowledgeable staff focuses on delivering excellent customer service for all guests that come to our dealership. Our employee culture is unlike any out there and we’re always looking to grow our fantastic team!