Service Advisor - Princeton BMW

About the role

The Service Advisor will visually inspect vehicles, question customers about vehicle performance, complete service work orders, and explain service costs to customers. They will interact with customers to determine immediate service needs, use a consultative approach to educate customers on services and products, serve as a liaison between technicians and customers, and provide excellent customer service by demonstrating Holman's mission and values.

Responsibilities

• Visually inspect vehicle
• Question customer about vehicle performance
• Complete service work order
• Explain service costs to customers
• Interact with customers to determine immediate service needs
• Use a consultative approach to educate customers on services and products
• Serve as a liaison between technicians and customers
• Provide excellent customer service by demonstrating Holman's mission and values

Requirements

• High School Diploma
• 2+ years of BMW or other High Line Service Writer experience
• Highline experience strongly preferred
• Current valid driver’s license and the ability to operate an automobile
• Excellent communication skills and ability to be a team player

Qualifications

High School Diploma, 2+ years of BMW or other High Line Service Writer experience, current valid driver’s license, excellent communication skills, and ability to work Saturdays.

Skills

Customer focus, problem-solving, communication, teamwork, and reliability.

Benefits

Honest, friendly, and professional environment with an outstanding reputation for family values and excellent customer service. Competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution, and vehicle purchase program. Growth and development opportunities to help you achieve your career goals.

Pay

Competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location. This is a commission eligible role, and employees can expect to earn an average of $3,000-$10,000 per month with earning potential based on personal performance.