BMW Service Consultant

About the role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Responsibilities

• Greet customers in the service drive, confirm scheduled services, and document vehicle concerns
• Serve as the primary point of contact throughout the service process
• Explain maintenance needs and technician recommendations in a clear, professional manner
• Provide repair estimates, obtain customer approvals, and process payments
• Maintain repair progress and keep customers informed of timelines and costs
• Cook up with technicians and internal teams to ensure efficient workflow
• Build lasting customer relationships through exceptional service and communication

Qualifications

• Minimum 3 years of Service Consultant experience with a luxury automotive brand
• Strong customer service and relationship-building skills
• Professional and presentable appearance while representing the company
• Excellent communication and interpersonal abilities
• Proven ability to manage time, prioritize tasks, and stay organized
• Self-motivated with a drive to meet performance goals
• Valid driver’s license with a clean driving record
• Ability to pass a background check and drug screening

Compensation & Perks

• Competitive Pay: Uncapped Commission | $80k+
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support