BMW Service Advisor

About the Role

You will be the vital link between our customers and the service department. You will provide exceptional customer service by guiding customers through vehicle maintenance and repair processes, ensuring their experience is seamless, informative, and efficient. Your role will be critical in fostering lasting relationships and driving customer satisfaction.

Why Join Us

• Award-Winning Culture – Tom Bush Family of Dealerships has been named one of Jacksonville's Best Places to Work for eight consecutive years.
• Stability & Growth – We are a locally owned, family-operated company with strong roots in the community and a long history of promoting from within. Our average employee tenure is six years, and many of our team members have built lasting careers with us—serving 25 to 40 years with the company.
• Work-Life Balance – We are always closed on Sundays because we value time for rest, family, and personal commitments.
• Comprehensive Benefits – We invest in our team's well-being with a comprehensive benefits package that includes medical, dental, vision, and disability coverage, paid time off to recharge, and a 401(k) with up to a 3.5% company match to help you plan for the future.
• Wellness-Focused Workplace – Wellness-focused programs include fitness challenges, lunch-and-learn sessions, gym discounts, and health incentives that can add extra cash to your paycheck.
• Supportive, Family-Friendly Environment – Professional, respectful workplace committed to safety and employee well-being.

What You'll Do

• Greet customers promptly and professionally upon arrival at the service department.
• Assess customer needs and accurately communicate vehicle issues and service recommendations.
• Schedule service appointments and coordinate with technicians to ensure timely repairs and maintenance.
• Provide detailed explanations of recommended services and pricing to customers.
• Maintain up-to-date knowledge of products, services, and promotions offered by the dealership.
• Manage service workflow and maintain accurate records of customer interactions and vehicle service history.
• Address customer concerns promptly and effectively to ensure satisfaction.

What We're Looking For

• Prior experience in automotive service advising or a related customer service role is required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Basic understanding of automotive maintenance and repair processes.
• Proficiency with computer systems and software used in automotive service departments.
• Positive attitude and commitment to providing exceptional customer service.

Reporting Structure

You will report directly to the Service Managers, BJ Scott. This position offers the opportunity to collaborate with a dedicated team to provide outstanding service to our customers.