BMW Service Advisor

Join one of Jacksonville’s Best Places to Work - 8 years running! The Tom Bush Family of Dealerships is growing, and we’re looking for an experienced Service Advisor to be the vital link between our customers and the service department. You will provide exceptional customer service by guiding customers through vehicle maintenance and repair processes, ensuring their experience is seamless, informative, and efficient.

Why Join Us?

• Award-Winning Culture – Named one of Jacksonville’s Best Places to Work for eight consecutive years.
• Stability & Growth – Locally owned, family-operated company with strong community roots and a history of promoting from within. Average employee tenure is six years, with many team members serving 25 to 40 years.
• Work-Life Balance – Always closed on Sundays to value time for rest, family, and personal commitments.
• Comprehensive Benefits – Medical, dental, vision, and disability coverage, paid time off, and a 401(k) with up to a 3.5% company match.
• Wellness-Focused Workplace – Programs include fitness challenges, lunch-and-learn sessions, gym discounts, and health incentives that can add extra cash to your paycheck.
• Supportive, Family-Friendly Environment – Professional, respectful workplace committed to safety and employee well-being.

Responsibilities

• Greet customers promptly and professionally upon arrival at the service department.
• Assess customer needs and accurately communicate vehicle issues and service recommendations.
• Schedule service appointments and coordinate with technicians to ensure timely repairs and maintenance.
• Provide detailed explanations of recommended services and pricing to customers.
• Maintain up-to-date knowledge of products, services, and promotions offered by the dealership.
• Manage service workflow and maintain accurate records of customer interactions and vehicle service history.
• Address customer concerns promptly and effectively to ensure satisfaction.

Requirements

• Prior experience in automotive service advising or a related customer service role is required.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Basic understanding of automotive maintenance and repair processes.
• Proficiency with computer systems and software used in automotive service departments.
• Positive attitude and commitment to providing exceptional customer service.

Benefits

• Medical, dental, vision, and disability coverage.
• Paid time off.
• 401(k) with up to a 3.5% company match.
• Wellness programs including fitness challenges, gym discounts, and health incentives.

Reporting To

You will report directly to the Service Managers, BJ Scott, and collaborate with a dedicated team to provide outstanding service to our customers.