SER Wait Staff PT - Casino Beverage

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government.

About the role

Under the supervision of the SECR Food & Beverage Supervisor, serve guests in a prompt, professional, and courteous manner.

Responsibilities

• Greet and take food and beverage orders from guests.
• Check identification of guests to verify age requirements for purchase of alcohol.
• Remain attentive to the guests throughout the entire dining experience, adhering to or exceeding guest service standards.
• Complete all restocking and cleaning duties by performing opening and closing side work as instructed; polish glassware and silverware.
• Set up tables, trays and carts.
• Maintain cleanliness standards in restaurant, wait station, and kitchen service area; adhere to the company, state and local health board requirements.
• Promote and sell products and the amenities of Soaring Eagle Casino & Resort.
• Provide excellent customer service for all internal and external customers of the operations at all times.
• Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.

The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts

• Contact with associates and F&B management to ensure guest satisfaction.
• Contact with guests to ensure accommodations are fulfilled.

Requirements

• Must be at least 18 years of age.
• Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position.
• Must be able to successfully complete and maintain TiPS (Training for Intervention Procedures) Certification as part of SECR's commitment to responsible alcohol service throughout employment.
• Native American preference shall apply to all positions.

Qualifications

• Restaurant server experience (desired).

Skills

• Knowledge of restaurant operations and food service principles.
• Knowledge of basic math and arithmetic.
• Knowledge of all menu items including entrees, side dishes, beverages, non-alcoholic, alcoholic, wine and desserts.
• Skill in providing excellent guest service.
• Skill in utilizing computer equipment and POS systems.
• Ability to create a friendly atmosphere and demonstrate excellent guest service.
• Ability to communicate effectively both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Ability to deal with the public under stressful situations.
• Ability to be a team player.
• Ability to work flexible hours including weekends, holidays, and overnight shifts.

Physical Demands

• Frequent use of hands, wrists, fingers associated with delivery of food and drinks.
• Required to stand for extended periods of time.
• Frequent bending, stooping, reaching, and walking.
• Normal auditory, visual acuity, and verbal communications skills.
• Occasionally lift and/or move up to 40 pounds.

Work Environment

• Frequent walking and standing in a smoking environment and contact with the general public.
• Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino and constant machine and crowd noise.
• Extended hours and irregular shifts are required.

Pay

$8.24 per hour + tips.