Senior Vice President, Facility Maintenance & Operations

Americas (US-based, full-time exempt role with travel required)

About the Role

The Senior Vice President, Americas Facilities Management & Operations (AMS FM&O) is a senior executive responsible for the strategic leadership and operational delivery of Salute’s facilities management and operations services across the Americas region. This leader oversees a large, geographically distributed team, drives operational excellence across mission-critical data center environments, and serves as the primary executive point of accountability for client relationships, P&L performance, workforce planning, and service quality across all AMS engagements.

Responsibilities

Strategic Leadership

• Define and execute the regional FM&O strategy in alignment with Salute’s global objectives and growth targets.
• Partner with executive leadership to identify expansion opportunities, optimize service delivery models, and develop scalable operational frameworks.
• Act as a senior executive sponsor for key client accounts, ensuring satisfaction, retention, and contract growth.
• Drive a culture of safety, accountability, continuous improvement, and operational excellence across all AMS operations.

Operational Delivery

• Oversee day-to-day FM&O operations across all client facilities and operations in the Americas, ensuring adherence to SLAs, uptime commitments, and safety standards.
• Oversee multiple disparate service lines including Data Center Critical and non-Critical Maintenance, Staff Augmentation, Security, Critical Cleaning, Rack Deployments, and others.
• Establish and enforce consistent operational processes, procedures, and standards across all sites and service lines.
• Lead incident management, escalation protocols, and post-incident reviews to drive continuous improvement.
• Ensure all operations teams meet applicable regulatory, compliance, and client contractual requirements.

Financial Management

• Own the AMS FM&O P&L, including revenue forecasting, budgeting, cost management, and margin optimization.
• Identify and execute cost efficiencies without compromising service quality or safety.
• Support commercial and pricing strategy for new and existing contracts in collaboration with Sales and Finance.

People Leadership

• Build, develop, and retain a high-performing regional leadership team, including Vice Presidents, Regional Directors, Site Managers, and functional leads, and technicians.
• Drive workforce planning efforts to ensure appropriate staffing levels, skills coverage, and succession readiness across the region.
• Foster an inclusive culture that prioritizes employee development, engagement, and wellbeing.
• Partner with HR on talent acquisition, performance management, and organizational design.
• Support continuous improvement of training and development programs.

Client & Stakeholder Engagement

• Serve as the executive-level relationship owner for major AMS clients, driving strategic account management and long-term partnership growth.
• Lead executive business reviews (EBRs) and quarterly performance discussions with key clients.
• Collaborate with Sales, Business Development, and Solutions teams to support new pursuits and contract renewals.
• Represent Salute externally at industry events, client engagements, and partner forums.

Requirements

• 10+ years of progressive experience in facilities management, data center operations, or critical infrastructure services, with at least 7 years in a senior leadership role.
• Demonstrated success leading large, geographically distributed operations teams (200+ employees) across multiple sites.
• Proven P&L ownership and financial management experience at scale.
• Deep expertise in data center FM&O, including critical systems (power, cooling, fire suppression), CMMS platforms, DCIM tools, cleaning, security.
• Strong executive presence with the ability to build trusted relationships with C-suite clients and internal stakeholders.
• Experience managing complex service contracts and SLA-driven environments.
• Bachelor’s degree in Engineering, Facilities Management, Business, or a related field; or equivalent experience.

Preferred Qualifications

• Experience in a managed services or outsourced FM environment supporting hyperscale, colocation, or enterprise data center clients.
• Relevant industry certifications such as CFM (Certified Facility Manager), CDCP, or equivalent.
• PMP or equivalent project management certification.
• Experience scaling operations through rapid company or contract growth.
• MBA or advanced degree.

Core Competencies

• Executive Leadership & Vision
• Operational Excellence
• Financial Acumen
• Client Relationship Management
• Strategic Thinking & Problem Solving
• People Development & Team Building
• Change Management
• Safety Culture & Risk Management

Work Environment & Travel

This role requires frequent travel across the Americas region, estimated at 40–60% of working time, to visit client sites, meet with team members, and support business development activities. Some international travel may be required.