Senior Vice President, Client Processing Manager

About the role

The Senior Vice President, Client Processing Manager - Loans Enablement role is located in Houston, TX. This role is pivotal in supporting BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise.

Responsibilities

• Manages a medium to large-sized team or multiple small Client Processing teams.
• Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
• Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
• Identifies and implements process improvements to improve the experience for all stakeholders.
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Provides input into departmental budgets and planning. May develop business plans for team/group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of team objectives.

Requirements

• Bachelor's degree or the equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.
• 7-10 years of total work experience is preferred with at least 1-3 years in management.
• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred.
• Strong analytical and problem-solving abilities to manage complex transaction processes.
• Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.
• Prior loan operations experience in a financial service setting preferred.
• Detail oriented.
• Ability to self-manage, prioritize, and execute workload.
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.
• 7-10 years of total work experience is preferred with at least 1-3 years in management.
• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred.
• Strong analytical and problem-solving abilities to manage complex transaction processes.
• Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.
• Prior loan operations experience in a financial service setting preferred.
• Detail oriented.
• Ability to self-manage, prioritize, and execute workload.
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications.

Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in transaction processing systems.
• Experience in brokerage processing.
• Applicable local/regional licenses or certifications.
• Prior loan operations experience.
• Detail oriented.
• Ability to self-manage, prioritize, and execute workload.
• Familiarity with technical applications.

Benefits

• Comprehensive benefits package including health, dental, vision, and life insurance.
• Flexible global resources and tools for your life’s journey.
• Generous paid leave including paid volunteer time.
• Annual discretionary incentive award.
• 401(k) plan eligibility.

Pay

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

Details of the schedule will be provided if an employee receives an offer of employment.