Senior Vice President, Client Processing Manager

About the role

This role is located in Pittsburgh, PA. In this role, you’ll make an impact by:

• Managing Client Processing activities through other managers or a large team of senior professionals.
• Overseeing all aspects of client account support, including solicitation, inquiries, transactional processing, and problem resolution.
• Acting as a top-level escalation point for external clients when issues remain unresolved at lower support levels.
• Ensuring work volume meets established product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.
• Identifying and implementing process improvements to enhance efficiency and improve the experience for clients and stakeholders.
• Recruiting, leading, motivating, and developing staff to maximize individual contribution, support professional growth, and foster strong team collaboration.
• Contributing to the achievement of broader team objectives.

Requirements

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience required.
• Advanced or graduate degree preferred.
• 7–10 years of total work experience preferred.
• 1–3 years of management experience preferred.
• Experience in brokerage processing preferred.
• Applicable local or regional licenses and certifications required, as applicable to the business.

Qualifications

Qualifications include:

• Bachelor’s degree or the equivalent combination of education and experience required.
• Advanced or graduate degree preferred.
• 7–10 years of total work experience preferred.
• 1–3 years of management experience preferred.
• Experience in brokerage processing preferred.
• Applicable local or regional licenses and certifications required, as applicable to the business.

Skills

The ideal candidate should possess the following skills:

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to handle complex problems and make sound decisions.
• Proven ability to manage and motivate a team.
• Knowledge of brokerage processing and client account support.

Benefits

Details of benefits will be provided if an employee receives an offer of employment. These may include:

• Flexible global resources and tools for your life’s journey.
• Access to various paid time off benefits, such as vacation and sick time.
• Health, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.
• A 401(k) plan.
• Discretionary incentive awards.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

The schedule for this position is typically full-time, but may vary based on business needs.