Senior Vice President, Client Processing Manager

About the role

Manage a medium to large-sized team or multiple small Client Processing teams.

Responsibilities

• Handle any and all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution
• Serve as a top level of support for external clients who were not able to have problems resolved at a lower level
• Ensure the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented
• Identify and implement process improvements to improve the experience for all stakeholders

Requirements

• Bachelor's degree or the equivalent combination of education and experience is required; advanced/graduate degree preferred
• 7–10 years of total work experience is preferred with at least 1–3 years in management
• Experience in brokerage processing is preferred
• Applicable local/regional licenses or certifications as required by the business