Senior Vice President, Client Operations

About the role

We are seeking a Senior Client Operations Manager to join our Client Services team. This role is located in Lake Mary, Florida, with a 4-day in-office expectation.

Responsibilities

• Independently work with large, complex external clients to resolve the most critical and complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Serve as a subject matter expert on BNY products and services, leading staff on specific projects and resolution of client issues.
• Lead team members across multiple lines of business in providing support to major clients, addressing and resolving the most complex operational and technical issues and ensuring requests are executed.
• Contribute to the development of strategic initiatives designed to improve the client service experience and provide strategic guidance on internal activities to enhance client satisfaction.

Requirements

• Proven experience working with large, complex client accounts and resolving critical, non-routine client issues.
• Advanced problem-solving skills, sound judgment, and extensive experience analyzing complex information.
• Mastery of communication skills to deliver high-quality service to a specialized client base.
• Strong knowledge of BNY Mellon products and services across multiple lines of business and geographies.
• Ability to lead and provide guidance to less experienced team members; no direct reports required.

Qualifications

• Master's degree in Business Administration, Finance, or a related field.
• Minimum of 7 years of relevant experience in client operations, preferably within the financial services industry.
• Experience with project management and client relationship management.
• Excellent interpersonal and communication skills.

Skills

• Strong analytical and problem-solving skills.
• Effective communication and negotiation skills.
• Ability to manage multiple priorities and deadlines.
• Knowledge of BNY Mellon products and services.

Benefits

• Competitive compensation package, including base salary ranging from $104,000 to $220,000 per year.
• Flexible global resources and tools for your life’s journey.
• Health and wellness programs.
• Generous paid leave, including paid volunteer time.
• Equal opportunity employer.

Pay

The base salary for this position is expected to be between $104,000 and $220,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

Schedule

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.