Senior Vice President, Client Operations Manager

About the role

We are seeking a Senior Vice President, OPS Client Service to join our Client Operations team. This role is located in New York, NY, with a 4-day in-office expectation.

Responsibilities

• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
• Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.

Requirements

• Bachelor’s degree in Business, Finance, or a related field.
• Advanced degree or professional certification preferred.
• Typically 7-12 years of experience.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Qualifications

• At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom | BNY LinkedIn
• Here’s a Few Of Our Recent Awards:
  • America’s Most Innovative Companies, Fortune, 2025
  • World’s Most Admired Companies, Fortune 2025
  • “Most Just Companies”, Just Capital and CNBC, 2025

Skills

• Client service operations expertise.
• Thorough understanding of industry regulations and standards.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Benefits

• Competitive compensation package, including base salary, commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
• Flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.
• Generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

The base salary for this position is expected to be between $104,000 and $225,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

Schedule

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.