Senior Vice President, Client Operations

About the role

We are seeking a future team member for the role of Senior Client Operations Manager to join our Client Services team. This role is located in Lake Mary, Florida (4 days in-office expectation).

Responsibilities

• Independently work with large, complex external clients to resolve the most critical and complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Serve as a subject matter expert on BNY products and services, leading staff on specific projects and resolution of client issues.
• Lead team members across multiple lines of business in providing support to major clients, addressing and resolving the most complex operational and technical issues and ensuring requests are executed.
• Contribute to the development of strategic initiatives designed to improve the client service experience and provide strategic guidance on internal activities to enhance client satisfaction.

Requirements

• Proven experience working with large, complex client accounts and resolving critical, non-routine client issues.
• Advanced problem-solving skills, sound judgment, and extensive experience analyzing complex information.
• Mastery of communication skills to deliver high-quality service to a specialized client base.
• Strong knowledge of BNY Mellon products and services across multiple lines of business and geographies.
• Ability to lead and provide guidance to less experienced team members; no direct reports required.

Qualifications

• Master's degree in Business Administration, Finance, or a related field preferred.
• Minimum of 7 years of relevant experience in client operations or a similar role.
• Experience with project management and stakeholder engagement.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.

Skills

• Strong analytical and problem-solving skills.
• Excellent organizational and prioritization skills.
• Ability to manage multiple priorities and deadlines.
• Strong leadership and mentoring abilities.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

This role is located in Lake Mary, Florida (4 days in-office expectation).

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EEO Statement

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.