Senior Training Support Specialist

About the role

Provide full-time training support Monday through Friday, 8:00 a.m. to 5:00 p.m., in support of customer training and senior management requirements.
Work weekly at two Northern Virginia customer locations, with local travel required.
Support senior managers by managing complex schedules, coordinating meetings, deconflicting priorities, and maintaining situational awareness of key activities and commitments.
Coordinate logistics for training events, classroom activities, meetings, visitors, instructors, students, and customer engagements.
Manage and support a multi-classroom training facility, including classroom setup, reset, cleanup, materials preparation, and day-of training support.
Coordinate resources against dynamic requirements to accommodate multiple training, facility, and senior management needs.
Communicate with diplomacy and professionalism when working with team members, instructors, senior managers, and customer stakeholders to identify requirements and develop action plans.
Track, communicate, and manage administrative and logistics tasks to ensure deadlines, milestones, and customer expectations are met.
Collaborate across the program to facilitate training schedules, project schedules, and support requirements.
Identify process improvements that increase efficiency, clarity, responsiveness, and quality of training support operations.
Adhere to customer security policies and procedures regarding the use of systems, equipment, facilities, and infrastructure.

Responsibilities

• Manage complex schedules and coordinate meetings for senior managers and training teams.
• Deconflict priorities and maintain situational awareness of key activities and commitments.
• Coordinate logistics for training events, classroom activities, meetings, visitors, instructors, students, and customer engagements.
• Prepare and support classrooms for training sessions, including classroom setup, reset, cleanup, materials preparation, and day-of training support.
• Coordinate resources against dynamic requirements to accommodate multiple training, facility, and senior management needs.
• Communicate with diplomacy and professionalism when working with team members, instructors, senior managers, and customer stakeholders to identify requirements and develop action plans.
• Track, communicate, and manage administrative and logistics tasks to ensure deadlines, milestones, and customer expectations are met.
• Collaborate across the program to facilitate training schedules, project schedules, and support requirements.
• Identify process improvements that increase efficiency, clarity, responsiveness, and quality of training support operations.
• Adhere to customer security policies and procedures regarding the use of systems, equipment, facilities, and infrastructure.

Requirements

• Possess a current TS/SCI with polygraph clearance.
• Ability to consistently support a full-time Monday through Friday, 8:00 a.m. to 5:00 p.m. schedule.
• Ability to work at two customer locations in Northern Virginia weekly, with local travel required.
• A bachelor's degree and at least 8+ years of relevant experience, or equivalent experience.
• Demonstrated experience supporting senior managers, customers, and/or executive-level stakeholders in a professional environment.
• Exceptional scheduling, calendar management, organizational, logistics, and administrative skills.
• Advanced verbal, written, and interpersonal communication skills, including diplomacy, tact, sound judgment, and discretion.
• Meticulous attention to detail and the ability to manage multiple competing priorities in a fast-paced environment.
• Critical thinking skills with a proactive and creative approach to problem solving.
• Experience coordinating resources, tracking tasks, managing requirements, and communicating status across multi-functional teams.
• Experience with customer systems, logistics systems, scheduling tools, project tracking systems, or the demonstrated ability to quickly learn new systems.

Qualifications

• Experience managing or supporting training facilities, classrooms, training events, or customer learning environments.
• Experience using and/or creating JIRA projects, Confluence spaces, dashboards, or other project tracking mechanisms to manage schedules, tasks, or metrics.
• Experience working with reporting metrics and process improvement initiatives.
• Experience as an executive assistant, executive officer, office manager, training coordinator, logistics coordinator, or equivalent role.
• Direct experience supporting technical customer environments and familiarity with their training and project support needs.

Skills

• Advanced scheduling, calendar management, organizational, logistics, and administrative skills.
• Exceptional interpersonal communication skills, including diplomacy, tact, sound judgment, and professional presence.
• Meticulous attention to detail and the ability to manage multiple competing priorities in a fast-paced environment.
• Critical thinking skills with a proactive and creative approach to problem solving.
• Experience coordinating resources, tracking tasks, managing requirements, and communicating status across multi-functional teams.
• Experience with customer systems, logistics systems, scheduling tools, project tracking systems, or the demonstrated ability to quickly learn new systems.

Benefits

Pay Range $82,550.00 - $149,225.00
Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Pay

Pay Range $82,550.00 - $149,225.00

Schedule

Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., with local travel required.