Senior Technical Project Manager - CRM

About the role

Zeta Global helps brands build stronger customer relationships through data-driven marketing. The Sr Technical Project Manager specializes in managing CRM marketing service technical initiatives, working closely with cross-functional Technical Services and Engineering teams—both internal and client-side—to manage resources, schedules, and quality standards for data-driven technical solutions. This role supports key client accounts within a portfolio, partnering closely with clients and client services counterparts to deliver successful, profitable client outcomes.

The Senior Project Manager leads end-to-end delivery of client-facing projects, ensuring execution against scope, schedule, budget, and quality expectations. They establish project governance, drive cross-functional planning and coordination, and manage stakeholder communication and risk. As the primary day-to-day owner of delivery, the PM ensures timely decision-making, clear accountability, and successful project outcomes from initiation through closeout.

Responsibilities

• Define project scope, work breakdown structure, and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks, dependencies, and issues; correct deviations from plans; and perform delivery planning for assigned projects.
• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work, and leveraging organizational resources to improve capacity for project work; mentor and develop team members.
• Support the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.
• Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management.
• Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team.
• Lead fact-gathering sessions to capture current state and future state processes as well as to capture and mitigate areas of risk.
• Manage project documentation and capture requirements from all functional stakeholders.
• Lead cross-functional meetings, provide project status, and drive open issues to resolution.
• Present status updates on portfolio of initiatives and own issue resolution for initiatives.
• Analyze, recommend, and drive process and program improvements across functional teams.
• Manage projects for on-budget deliveries.
• Manage project escalations and drive project issue resolution to ensure timely and successful project launches.
• Proactively manage client pod delivery programs, communicate status, issues, and risks to client services, clients, and internal teams.
• Responsible for project management core practices: change request, issue logs, risk mitigation plans, escalation management, decision tracking, postmortems.
• Ensure group adherence to agreed-upon delivery methodologies (by function) minimizing overall project risks.

Qualifications

• Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.
• Experience/understanding of CRM, Email, SMS, CDP, and Enterprise-Level PPM software (Jira, Grenhopper, Rally, VersionOne, Resource Guru, etc.), Microsoft Project, Visio, and all Office Tools and dashboard tools.
• Operations and technical project delivery experience with a database agency or technology company.
• Strong communication skills with the ability to grasp complex issues and translate them into easily understandable terms.
• Strong initiative and the ability to simultaneously manage multiple projects throughout various stages of the project life-cycle.
• Exceptional interpersonal skills focused on the ability to educate, coordinate, and lead interdisciplinary teams through projects of short and long durations.
• Demonstrated experience in developing and rolling out business and operational processes.
• Ability to interface effectively with team members from all functional disciplines as well as senior management without always relying on hardline project management tools.
• Ability to set expectations among internal and external groups regarding scope, timeline, and quality of deliverables.
• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view.
• BA or BS or equivalent experience is required; MA or MS is a plus.
• Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including senior level.

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts
• Virtual Wellness Classes
• Pet Insurance

Pay

The total compensation range for this role is $140,000 - $200,000, depending on location and experience.