Senior Technical Project Manager

Responsibilities

• Own end-to-end delivery of implementation projects, balancing scope, timeline, budget, and outcomes.
• Tailor implementation plans to support technical delivery and meet unique customer requirements, adjusting dynamically as needs evolve.
• Partner with customers to drive process change, helping them evaluate and improve workflows to achieve better business outcomes.
• Lead process discovery and mapping sessions to define current-state workflows and design improved future-state processes aligned to the platform.
• Train customers on end to end process and product functionality. Communicate clearly across stakeholders, including leading executive-level discussions and escalations.
• Proactively identify risks, manage scope, and resolve issues through negotiation and problem-solving.
• Drive rigor in execution, ensuring process adherence and adapting with sound judgment and creativity to achieve desired outcomes.
• Manage resource allocation across projects, collaborating with other Implementation Project Managers and leadership to prioritize work and adjust resources as changes in plans arise.
• Build strong internal and external relationships while holding teams accountable and driving decisions forward.
• Maintain key project documentation and continuously improve internal and customer processes.
• Travel to customer sites 1–3 times per month.

Requirements

• 8+ years of experience in customer-facing implementation or project management, preferably in SaaS or technology.
• Strong business acumen with the ability to understand and improve customer processes.
• Proven ability to lead process discovery and mapping workshops and translate findings into actionable solutions.
• Demonstrated experience managing resources across multiple projects, balancing customer success with team capacity constraints.
• Excellent written and verbal communication skills with experience engaging both operational users and executive stakeholders.
• Able to handle difficult conversations, negotiate priorities, and manage expectations.
• Experience driving executive-level escalations and influencing outcomes.
• Highly organized, adaptable, and effective in fast-paced, ambiguous environments.
• Experience in manufacturing, supply chain, or process improvement (Lean/Six Sigma) is strongly desired.

What Success Looks Like

• On-time, on-budget implementations with strong customer adoption and measurable customer value.
• Clear alignment across stakeholders, including executive leadership.
• Effective navigation of complex challenges, driving decisions and outcomes.

Pay

Salary range: $120,000-$160,000

Benefits

• 100% coverage of health, dental, and vision for you and your dependent
• Competitive compensation philosophy
• Unlimited PTO
• 13+ paid holidays
• Company-sponsored wellness stipend
• Pre-tax Commuter and FSA/Dependent Care FSA
• 401(k) plan
• Employee recognition program

Company Culture

We value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up. Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).

Location

The position is based in the Boston, MA office with a hybrid schedule requiring on-site presence 3 days per week.