Senior Technical Project Manager - CRM

About the role

Zeta Global helps brands build stronger customer relationships through data-driven marketing. The Sr Technical Project Manager specializes in managing CRM marketing service technical initiatives, working closely with cross-functional Technical Services and Engineering teams—both internal and client-side—to manage resources, schedules, and quality standards for data-driven technical solutions. This role supports key client accounts within a portfolio, partnering with clients and client services counterparts to deliver successful, profitable client outcomes.

The Senior Project Manager leads end-to-end delivery of client-facing projects, ensuring execution against scope, schedule, budget, and quality expectations. They establish project governance, drive cross-functional planning, and manage stakeholder communication and risk as the primary owner of delivery from initiation through closeout.

Responsibilities

• Define project scope, work breakdown structure, and schedule; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks, dependencies, and issues; correct deviations from plans; and perform delivery planning for assigned projects.
• Assist in team development, hold teams accountable for commitments, remove roadblocks, and leverage organizational resources to improve capacity for project work.
• Support the Product Owner in managing customer expectations, stakeholder communications, and implementing effective project governance.
• Define and manage a well-defined project management process and champion ongoing process improvement initiatives for Agile Project Management.
• Promote team empowerment, ensure full engagement of team members, and encourage a sustainable pace with high-quality output.
• Lead fact-gathering sessions to capture current and future state processes and mitigate risks.
• Manage project documentation and capture requirements from all functional stakeholders.
• Lead cross-functional meetings, provide project status updates, and drive open issues to resolution.
• Present status updates on a portfolio of initiatives and own issue resolution.
• Analyze, recommend, and drive process and program improvements across functional teams.
• Manage projects for on-budget deliveries and drive issue resolution to ensure timely launches.
• Proactively manage client pod delivery programs, communicating status, issues, and risks to client services, clients, and internal teams.
• Maintain project management core practices: change requests, issue logs, risk mitigation plans, escalation management, decision tracking, and postmortems.
• Ensure adherence to agreed-upon delivery methodologies to minimize project risks.

Qualifications

• Solid understanding of software development life cycle models and expert knowledge of both Agile and traditional project management principles.
• Experience with CRM, Email, SMS, CDP, and Enterprise-Level PPM software (e.g., Jira, Grenhopper, Rally, VersionOne, Resource Guru), Microsoft Project, Visio, and Office Tools.
• Operations and technical project delivery experience with a database agency or technology company.
• Strong communication skills with the ability to translate complex issues into easily understandable terms.
• Strong initiative and ability to manage multiple projects across various stages of the project life-cycle.
• Exceptional interpersonal skills focused on educating, coordinating, and leading interdisciplinary teams.
• Demonstrated experience in developing and rolling out business and operational processes.
• Ability to interface effectively with team members from all functional disciplines and senior management.
• Ability to set expectations regarding scope, timeline, and quality of deliverables.
• Creative problem-solving skills with a focus on details while maintaining a big-picture view.
• BA/BS or equivalent experience required; MA/MS is a plus.
• Excellent oral and written communication skills, with experience interacting at all levels, including senior leadership.

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts
• Virtual Wellness Classes
• Pet Insurance

Pay

The total compensation range for this role is $140,000 - $200,000, depending on location and experience.