Senior Systems Engineer (Production Support) - II

Syms Strategic Group, LLC (SSG) · Sioux Falls, SD · 1 mo ago

On-site$85k–$117k/yrFull-time

We need to output HTML fragment with sections: About the role? The posting includes description. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. We have: Location: Remote, Department: Veterans Affairs (VA), Type: Full Time, Min. Experience: Experienced, Security Clearance Level: Public Trust (MBI), Salary Range: $85,389 - $116,975. Also "If you have previously applied..." etc is boilerplate, remove. Also "Military Veterans are highly encouraged to apply!" maybe keep? It's not boilerplate but could be considered EEO? It's a statement encouraging veterans; might be okay but could be considered EEO? Probably keep as part of About the role? Not sure. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Military Veterans are highly encouraged to apply!" is not EEO but a encouragement; might be okay to keep. However it's not a duty or requirement; could be part of About the role. We need to preserve all substantive info: duties list, required skills and experience, professional certifications, years of experience, desired experience, formal education, citizenship requirement, security clearance requirements, critical notes (some are instructions like no third parties, etc). Those are application instructions? The critical notes include: "SSG will not make assumptions regarding your qualifications...", "Recruiters or Third parties will not be considered", "This is a 100% U.S. based remote position...", "candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered", "This is a W-2 position", "All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions", "As part of our screening process, you will be requested to provide a link to your LinkedIn profile", "U.S Citizenship is required for this specific opportunity." etc. Many are application instructions or eligibility criteria. The instruction says remove application instructions. So we should drop those critical notes? But they contain substantive info like location restrictions, citizenship requirement, security clearance, W-2, interview format. Those are eligibility criteria, not exactly application instructions? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove application instructions like "provide link to LinkedIn", "interviews on Teams", "no third parties", etc. However citizenship requirement and security clearance are substantive eligibility; maybe keep under Requirements or Qualifications. The location restriction (states not considered) is also eligibility; could be kept. We need to decide what to keep. Probably keep: Location remote, Department VA, Type Full Time, Security Clearance Public Trust (MBI), Salary Range, Citizenship requirement, Security clearance requirement, maybe note about state restrictions. But the instruction says remove application instructions; state restriction could be considered an application instruction (i.e., who can apply). Might be considered eligibility. I'd keep it as part of About the role or Requirements. We need sections: About the role (maybe a brief paragraph summarizing role). Responsibilities (list of duties). Requirements (maybe experience, education, certifications). Skills (list of skills). Benefits? Not mentioned. Pay? Salary range given, so we can include Pay section. Schedule? Not mentioned (full time). Could include Schedule as Full Time? Might be considered schedule info. The posting says Type: Full Time. That's schedule. So we can include Schedule section with Full Time. We must not create sections with filler like "commensurate with experience". We have salary range, so Pay section is valid. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We need to preserve all substantive info; do not invent or summarize away detail. Thus we need to extract duties list exactly as given. Let's parse duties: - Perform high-level, day-to-day operational support of complex application cloud systems - Develop solutions to routine technical problems of limited scope - Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained - Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system - Accurately document problems in logging and discrepancy reporting tools - Work directly with the customer in most aspects of the day-to-day activities - Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required - Communicate with users and senior management the status of key problem statuses - Perform maintenance/installation of computing infrastructure - Implement continuous improvement methodology through the use of IT systems or procedure - Maintain inventory of system assets - Ensure compliance with VA standards and security policies - Provide documentation, training, and additional duties as assigned We need to put these in

. Now Required Skills and Experience list: many items. We'll put under Skills section maybe. Also Required Skills and Experience includes: Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch; Proven track record of managing and maintaining large-scale production systems; Strong proficiency in Linux/Unix and Windows operating systems; Experience with system administration tasks including user management, permissions, and system monitoring; Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management; Experience with automation tools like Ansible, Puppet, Chef, or SaltStack; Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation; Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch; An ability to troubleshoot and optimize system performance and reliability; An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup (typo duplicate); Experience with network monitoring and diagnostic tools; Experience with secure best practices for production systems; Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards; Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS; Knowledge of database performance tuning and backup/recovery processes; Knowledge of CI/CD pipelines; Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy; Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues; Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams; An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment; Strong attention to detail to ensure system stability and data integrity; An ability to quickly adapt to new technologies and processes; A willingness to be on-call for production system support as required; Strong documentation skills for maintaining system configurations, processes, and procedures; An ability to manage and contribute to multiple projects, ensuring timely completion and quality results; An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations. Professional Certifications: None required. Years of Professional Experience: 8+ years of experience in systems engineering or a related field, particularly in production environments; 3+ years of experience with SQL query and monitoring. Desired experience: Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc); Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect). Formal Education: Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field. Citizenship Requirement: U.S. Citizenship required for this specific opportunity. Security Clearance Requirements: Must possess or qualify for a Public Trust (MBI). Critical notes: Some we may keep: This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. This is a W-2 position. All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions. As part of our screening process, you will be requested to provide a link to your LinkedIn profile. U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. We need to decide what to keep. The instruction says remove application instructions. The items about interview format, LinkedIn, W-2, remote position, state restrictions could be considered application instructions (who can apply, how interview). However they also convey substantive info about job nature (remote, W-2). The location remote is already given; we can keep that in About the role. The state restriction is eligibility; maybe keep under Requirements or About the role. The W-2 is employment type; we already have Type: Full Time; W-2 is extra detail about compensation type; could be included in Pay or About the role. The interview instructions are definitely application instructions; remove. LinkedIn request is application instruction; remove. Security investigation details are part of security clearance; maybe keep under Requirements. Thus we will keep: Location remote, Department VA, Type Full Time (maybe in About the role), Salary Range (Pay), Citizenship requirement, Security clearance, State restriction (maybe as a note under About the role). We'll avoid duplicating citizenship. Now structure:
About the role

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to provide remote, full-time support for Veterans Affairs (VA) systems. The position requires U.S. citizenship and a Public Trust (MBI) clearance. Candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.
That preserves location remote, department VA, type full time, citizenship, clearance, state restriction. Now Responsibilities section with list. Then Skills section: we can combine Required Skills and Experience plus maybe desired experience? But we need to avoid too thin sections. Could have Skills section covering technical skills, and Qualifications covering experience, education, certifications. Let's do:
Responsibilities
Skills
- . That will be many items but okay. Similarly Qualifications section: include Professional Certifications (None required), Years of Professional Experience (8+ years..., 3+ years SQL), Desired experience (EDI, Advanced certifications), Formal Education (Bachelor’s degree...). Also maybe include Security clearance and Citizenship? Already in About the role; but we could also include them under Qualifications to avoid duplication? The instruction says preserve ALL substantive information; duplication is okay? It says remove duplicated lines. So we should avoid duplicating same info. So we already placed citizenship and clearance in About the role; we should not repeat them elsewhere. So Qualifications will have experience, desired experience, education, certifications. Pay section: Salary Range. Schedule section: Type: Full Time (maybe also mention remote? Already in About the role). We'll put Schedule: Full Time. Now ensure we don't create sections with filler. All have content. Now produce HTML fragment. Let's craft. We need to escape any

Senior Systems Engineer (Production Support) - II

About the role

Responsibilities

Skills

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