Senior Systems Engineer (Production Support) - II
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: EEO, legal, etc. Also remove duplicate lines, application instructions.
We need to preserve all substantive information: location remote, department VA, type full time, min experience experienced, security clearance public trust MBI, salary range $85,389 - $116,975. Also essential duties and responsibilities list. Required skills and experience list. Professional certifications none required. Years of professional experience 8+ years etc. Desired experience etc. Formal education bachelor's degree. Citizenship requirement US citizenship required. Security clearance requirements must possess or qualify for Public Trust MBI. Also note about not considering candidates from certain states. Also note about W-2 position, interviews on Teams, LinkedIn profile request. Also note about CRITICAL NOTES: SSG will not make assumptions, etc. Also note about background investigation etc. Also note about equal opportunity employer (but we should remove EEO boilerplate). The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove the EEO statement. Also remove "Powered by JazzHR w76aR7xxq2". Also remove duplicate lines like "U.S Citizenship is required for this specific opportunity." appears twice; keep once. Also remove "Applications are still under review." maybe not needed? It's substantive? It's about application status; could be considered boilerplate? Might be considered application instruction? Probably remove. Also "If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply." That's application instruction; remove. Also "Military Veterans are highly encouraged to apply!" maybe keep? It's a encouragement but not boilerplate; could be kept as part of About the role? Might be considered a note but not required. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. That line is not EEO; it's a encouragement. Could keep. However we need to avoid filler. Might keep as a short p.
We need to decide sections: About the role (location, department, type, maybe citizenship, clearance, salary?). Responsibilities (essential duties). Requirements (years of experience, certifications, education, citizenship, clearance, maybe desired experience). Skills (list of technical skills). Benefits? Not mentioned. Pay? Salary range given -> we can make Pay section. Schedule? Not mentioned (full time). Could include Schedule section with "Full Time". But we should only include if posting actually states them. It does state Type: Full Time. So we can include Schedule section with Full Time. Benefits not mentioned, so omit.
We must not create sections with filler like "commensurate with experience". Salary range is specific, so Pay section ok.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail.
Thus we need to include all bullet points from Essential Duties And Responsibilities as list items. Also Required Skills and Experience as list items (maybe split into Skills section). Also Professional Certifications none required (maybe include in Requirements). Years of Professional Experience etc. Desired experience etc. Formal education etc. Citizenship requirement etc. Security clearance requirements etc. Critical notes about assumptions etc. Also note about not considering candidates from certain states. Also note about W-2 position, interviews on Teams, LinkedIn profile request. Also note about background investigation etc. Also note about equal opportunity employer (remove). Also note about "Powered by JazzHR" remove.
We need to avoid duplication. Let's extract substantive info:
- Location: Remote
- Department: Veterans Affairs (VA)
- Type: Full Time
- Min. Experience: Experienced (but we have years)
- Security Clearance Level: Public Trust (MBI)
- Salary Range: $85,389 - $116,975
- Essential Duties And Responsibilities (list):
1. Perform high-level, day-to-day operational support of complex application cloud systems
2. Develop solutions to routine technical problems of limited scope
3. Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
4. Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
5. Accurately document problems in logging and discrepancy reporting tools
6. Work directly with the customer in most aspects of the day-to-day activities
7. Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
8. Communicate with users and senior management the status of key problem statuses
9. Perform maintenance/installation of computing infrastructure
10. Implement continuous improvement methodology through the use of IT systems or procedure
11. Maintain inventory of system assets
12. Ensure compliance with VA standards and security policies
13. Provide documentation, training, and additional duties as assigned
- Required Skills and Experience (list):
* Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch
* Proven track record of managing and maintaining large-scale production systems
* Strong proficiency in Linux/Unix and Windows operating systems
* Experience with system administration tasks including user management, permissions, and system monitoring
* Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
* Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
* Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation
* Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch
* An ability to troubleshoot and optimize system performance and reliability
* An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup (typo but keep)
* Experience with network monitoring and diagnostic tools
* Experience with secure best practices for production systems
* Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards
* Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS
* Knowledge of database performance tuning and backup/recovery processes
* Knowledge of CI/CD pipelines
* Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy
* Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues
* Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams
* An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment
* Strong attention to detail to ensure system stability and data integrity
* An ability to quickly adapt to new technologies and processes
* A willingness to be on-call for production system support as required
* Strong documentation skills for maintaining system configurations, processes, and procedures
* An ability to manage and contribute to multiple projects, ensuring timely completion and quality results
* An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations
- Professional Certifications: None required
- Years of Professional Experience: 8+ years of experience in systems engineering or a related field, particularly in production environments; 3+ years of experience with SQL query and monitoring
- Desired experience:
* Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc)
* Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)
- Formal Education: Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
- Citizenship Requirement: U.S. Citizenship required for this specific opportunity
- Security Clearance Requirements: Must possess or qualify for a Public Trust (MBI)
- CRITICAL NOTES:
* SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered
* Recruiters or Third parties will not be considered
* This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered
* This is a W-2 position
* All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions
* As part of our screening process, you will be requested to provide a link to your LinkedIn profile
* U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.
We should not repeat "U.S Citizenship is required" twice; keep once.
We need to decide sections:
- About the role: could include location, department, type, maybe citizenship, clearance, salary? But we have separate Pay and Schedule sections. Could put location, department, type in About the role. Also maybe note about remote, VA, full time.
- Responsibilities: list of duties.
- Requirements: could include years of experience, education, citizenship, clearance, professional certifications none required, desired experience? Might be better to split: Requirements (years, education, citizenship, clearance) and Skills (technical skills). But we have also Skills section heading allowed. We could put technical skills under Skills section. Requirements could include experience years, education, citizenship, clearance, certifications none required, desired experience (maybe as part of Requirements). However we need to avoid thin sections. Let's think.
We have many technical skills; better to put them under Skills section. Requirements could include: 8+ years experience, 3+ years SQL, Bachelor's degree, US Citizenship, Public Trust clearance, Professional certifications none required, Desired experience (EDI, advanced certifications). That seems substantive.
Pay section: salary range.
Schedule section: Full Time (type). Could also note remote? But remote is location; maybe About the role includes location and remote.
We must not create sections with filler. All sections have real content.
Thus sections:
About the role
Location: Remote. Department: Veterans Affairs (VA). Type: Full‑Time.
Responsibilities
- ... each duty
Requirements
- 8+ years of experience in systems engineering or a related field, particularly in production environments
- 3+ years of experience with SQL query and monitoring
- Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
- U.S. Citizenship required
- Must possess or qualify for a Public Trust (MBI) security clearance
- Professional certifications: none required
- Desired experience: Electronic Data Interchange X.12 (EDI) medical claims (837, 834, 277, etc); advanced certifications in relevant areas (
- for any list of duties/requirements/benefits. Use
for prose. We need to preserve all substantive information; do not invent or summarize away detail. Thus we need to include all bullet points from Essential Duties And Responsibilities as list items. Also Required Skills and Experience as list items (maybe split into Skills section). Also Professional Certifications none required (maybe include in Requirements). Years of Professional Experience etc. Desired experience etc. Formal education etc. Citizenship requirement etc. Security clearance requirements etc. Critical notes about assumptions etc. Also note about not considering candidates from certain states. Also note about W-2 position, interviews on Teams, LinkedIn profile request. Also note about background investigation etc. Also note about equal opportunity employer (remove). Also note about "Powered by JazzHR" remove. We need to avoid duplication. Let's extract substantive info: - Location: Remote - Department: Veterans Affairs (VA) - Type: Full Time - Min. Experience: Experienced (but we have years) - Security Clearance Level: Public Trust (MBI) - Salary Range: $85,389 - $116,975 - Essential Duties And Responsibilities (list): 1. Perform high-level, day-to-day operational support of complex application cloud systems 2. Develop solutions to routine technical problems of limited scope 3. Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained 4. Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system 5. Accurately document problems in logging and discrepancy reporting tools 6. Work directly with the customer in most aspects of the day-to-day activities 7. Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required 8. Communicate with users and senior management the status of key problem statuses 9. Perform maintenance/installation of computing infrastructure 10. Implement continuous improvement methodology through the use of IT systems or procedure 11. Maintain inventory of system assets 12. Ensure compliance with VA standards and security policies 13. Provide documentation, training, and additional duties as assigned - Required Skills and Experience (list): * Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch * Proven track record of managing and maintaining large-scale production systems * Strong proficiency in Linux/Unix and Windows operating systems * Experience with system administration tasks including user management, permissions, and system monitoring * Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management * Experience with automation tools like Ansible, Puppet, Chef, or SaltStack * Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation * Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch * An ability to troubleshoot and optimize system performance and reliability * An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup (typo but keep) * Experience with network monitoring and diagnostic tools * Experience with secure best practices for production systems * Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards * Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS * Knowledge of database performance tuning and backup/recovery processes * Knowledge of CI/CD pipelines * Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy * Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues * Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams * An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment * Strong attention to detail to ensure system stability and data integrity * An ability to quickly adapt to new technologies and processes * A willingness to be on-call for production system support as required * Strong documentation skills for maintaining system configurations, processes, and procedures * An ability to manage and contribute to multiple projects, ensuring timely completion and quality results * An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations - Professional Certifications: None required - Years of Professional Experience: 8+ years of experience in systems engineering or a related field, particularly in production environments; 3+ years of experience with SQL query and monitoring - Desired experience: * Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) * Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) - Formal Education: Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field - Citizenship Requirement: U.S. Citizenship required for this specific opportunity - Security Clearance Requirements: Must possess or qualify for a Public Trust (MBI) - CRITICAL NOTES: * SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered * Recruiters or Third parties will not be considered * This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered * This is a W-2 position * All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions * As part of our screening process, you will be requested to provide a link to your LinkedIn profile * U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. We should not repeat "U.S Citizenship is required" twice; keep once. We need to decide sections: - About the role: could include location, department, type, maybe citizenship, clearance, salary? But we have separate Pay and Schedule sections. Could put location, department, type in About the role. Also maybe note about remote, VA, full time. - Responsibilities: list of duties. - Requirements: could include years of experience, education, citizenship, clearance, professional certifications none required, desired experience? Might be better to split: Requirements (years, education, citizenship, clearance) and Skills (technical skills). But we have also Skills section heading allowed. We could put technical skills under Skills section. Requirements could include experience years, education, citizenship, clearance, certifications none required, desired experience (maybe as part of Requirements). However we need to avoid thin sections. Let's think. We have many technical skills; better to put them under Skills section. Requirements could include: 8+ years experience, 3+ years SQL, Bachelor's degree, US Citizenship, Public Trust clearance, Professional certifications none required, Desired experience (EDI, advanced certifications). That seems substantive. Pay section: salary range. Schedule section: Full Time (type). Could also note remote? But remote is location; maybe About the role includes location and remote. We must not create sections with filler. All sections have real content. Thus sections:
About the role
Location: Remote. Department: Veterans Affairs (VA). Type: Full‑Time.
Responsibilities
- ... each duty
Requirements
- 8+ years of experience in systems engineering or a related field, particularly in production environments
- 3+ years of experience with SQL query and monitoring
- Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
- U.S. Citizenship required
- Must possess or qualify for a Public Trust (MBI) security clearance
- Professional certifications: none required
- Desired experience: Electronic Data Interchange X.12 (EDI) medical claims (837, 834, 277, etc); advanced certifications in relevant areas (