Senior Systems Engineer (Production Support) - II

We need to output HTML fragment with sections: About the role? Not present. Responsibilities: Essential Duties And Responsibilities. Requirements: Required Skills and Experience (maybe also Professional Certifications, Years of Professional Experience, Desired experience, Formal Education, Citizenship Requirement, Security Clearance Requirements). Benefits? Not given. Pay: Salary Range given. Schedule? Not given. So we include sections: Responsibilities, Requirements, Pay. Possibly also About the role? Not present. We must not create sections with filler. Use

for each section heading. Use

• for lists. Use

  for prose. We need to preserve all substantive information. Remove boilerplate: "If you have previously applied...", "Applications are still under review.", "Military Veterans are highly encouraged to apply!", "CRITICAL NOTES:", etc. Also remove "Powered by JazzHR KTKpzcPH7R". Also remove duplicated lines like "U.S Citizenship is required for this specific opportunity." appears twice; we keep once. We need to include location remote, department VA, type full time, min experience experienced, security clearance public trust (MBI), salary range. Those could be placed in a short

  maybe under a heading? The instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short

  or drop it. So we can have a

  with metadata: Location: Remote; Department: Veterans Affairs (VA); Type: Full Time; Min. Experience: Experienced; Security Clearance Level: Public Trust (MBI); Salary Range: $85,389 - $116,975. That is minor metadata. Could be a paragraph. Then sections: Responsibilities (Essential Duties And Responsibilities). Requirements (Required Skills and Experience, Professional Certifications, Years of Professional Experience, Desired experience, Formal Education, Citizenship Requirement, Security Clearance Requirements). Possibly also "About the role"? Not present. We must not repeat job title as heading. So no heading for Senior Systems Engineer. We must not create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated (salary range). So we need a Pay section. Schedule not stated, so omit. Benefits not stated, omit. Thus sections: Responsibilities, Requirements, Pay. We need to include all substantive info from responsibilities list. Let's extract bullet points from "Essential Duties And Responsibilities". It's a paragraph with sentences. We'll convert each sentence to a

• . Ensure we keep all details. Sentences: - Perform high-level, day-to-day operational support of complex application cloud systems - Develop solutions to routine technical problems of limited scope - Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained - Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system - Accurately document problems in logging and discrepancy reporting tools - Work directly with the customer in most aspects of the day-to-day activities - Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required - Communicate with users and senior management the status of key problem statuses - Perform maintenance/installation of computing infrastructure - Implement continuous improvement methodology through the use of IT systems or procedure - Maintain inventory of system assets - Ensure compliance with VA standards and security policies - Provide documentation, training, and additional duties as assigned Now Requirements: We have many items. We'll group into categories? But we can just list each as
• . However we need to avoid too thin sections? The instruction: Prefer a few substantive sections over many thin ones. But we have one Requirements section; we can list many items inside. That's fine. Let's extract Required Skills and Experience list: - Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch - Proven track record of managing and maintaining large-scale production systems - Strong proficiency in Linux/Unix and Windows operating systems - Experience with system administration tasks including user management, permissions, and system monitoring - Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management - Experience with automation tools like Ansible, Puppet, Chef, or SaltStack - Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation - Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch - An ability to troubleshoot and optimize system performance and reliability - An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup (note duplicate phrase; we keep as given) - Experience with network monitoring and diagnostic tools - Experience with secure best practices for production systems - Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards - Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS - Knowledge of database performance tuning and backup/recovery processes - Knowledge of CI/CD pipelines - Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy - Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues - Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams - An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment - Strong attention to detail to ensure system stability and data integrity - An ability to quickly adapt to new technologies and processes - A willingness to be on-call for production system support as required - Strong documentation skills for maintaining system configurations, processes, and procedures - An ability to manage and contribute to multiple projects, ensuring timely completion and quality results - An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations Then Professional Certifications: None required Years of Professional Experience: 8+ years of experience in systems engineering or a related field, particularly in production environments; 3+ years of experience with SQL query and monitoring Desired experience: Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc); Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) Formal Education: Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field Citizenship Requirement: U.S. Citizenship required for this specific opportunity Security Clearance Requirements: Must possess or qualify for a Public Trust (MBI) Also note: "As part of our screening process, you will be requested to provide a link to your LinkedIn profile" - that's application instruction, remove. Also "All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions" - application instruction, remove. Also "This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered" - location restriction, maybe minor metadata? Could be included in metadata paragraph. It's substantive but not a heading. We can include in metadata. Also "This is a W-2 position" - minor metadata. Also "Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance." - part of security clearance, maybe include. Also "Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness." - also security/background. We can incorporate those into Requirements or a separate section? Could be part of Requirements (security clearance). But we already have Security Clearance Requirements. We can add those details there. Now Pay section: Salary Range: $85,389 - $116,975. We should not include filler like "commensurate with experience". Not present. Now construct HTML. We'll start with a

  for metadata: Location: Remote; Department: Veterans Affairs (VA); Type: Full Time; Min. Experience: Experienced; Security Clearance Level: Public Trust (MBI); Salary Range: $85,389 - $116,975; plus location restrictions and W-2 maybe. But we already have Pay section for salary range; we could keep salary range there and not duplicate. The instruction: do not repeat job title as heading; fold minor metadata into a short

  or drop it. So we can put location, department, type, min experience, security clearance, location restrictions, W-2 in a paragraph. Then Pay section separate for salary range. Let's craft metadata paragraph:

  Location: Remote; Department: Veterans Affairs (VA); Type: Full Time; Minimum Experience: Experienced; Security Clearance: Public Trust (MBI); Eligible States: Excludes candidates from CA, CO, IL, MN, NJ, NY, OR, WA; Employment Type: W-2.

  Now Responsibilities section:

  Responsibilities

  • Perform high-level, day-to-day operational support of complex application cloud systems
  • Develop solutions to routine technical problems of limited scope
  • Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
  • Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
  • Accurately document problems in logging and discrepancy reporting tools
  • Work directly with the customer in most aspects of the day-to-day activities
  • Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
  • Communicate with users and senior management the status of key problem statuses
  • Perform maintenance/installation of computing infrastructure
  • Implement continuous improvement methodology through the use of IT systems or procedure
  • Maintain inventory of system assets
  • Ensure compliance with VA standards and security policies
  • Provide documentation, training, and additional duties as assigned
  Now Requirements section:

  Requirements

  • Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch
  • Proven track record of managing and maintaining large-scale production systems
  • Strong proficiency in Linux/Unix and Windows operating systems
  • Experience with system administration tasks including user management, permissions, and system monitoring
  • Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
  • Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
  • Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation
  • Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch
  • Ability to troubleshoot and optimize system performance and reliability
  • Understanding of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
  • Experience with network monitoring and diagnostic tools
  • Experience with secure best practices for production systems
  • Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards
  • Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS
  • Knowledge of database performance tuning and backup/recovery processes
  • Knowledge of