Senior Systems Engineer (Production Support) - II

About the role

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer (Production Support) to provide high‑level operational support for complex application cloud systems supporting the Veterans Affairs (VA). This is a full‑time, 100% remote position requiring U.S. citizenship and a Public Trust (MBI) clearance.

Responsibilities

• Perform high‑level, day‑to‑day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of scientific workstations, including collection of diagnostic data, restoring system operation, development of workarounds, and other recovery activities
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of day‑to‑day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Requirements

• Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch
• Proven track record of managing and maintaining large‑scale production systems
• Strong proficiency in Linux/Unix and Windows operating systems
• Experience with system administration tasks including user management, permissions, and system monitoring
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
• Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
• Knowledge of cloud‑native technologies and infrastructure‑as‑code (IaC) tools such as Cloud Formation
• Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch
• Ability to troubleshoot and optimize system performance and reliability
• Understanding of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
• Experience with network monitoring and diagnostic tools
• Experience with secure best practices for production systems
• Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards
• Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS
• Knowledge of database performance tuning and backup/recovery processes
• Knowledge of CI/CD pipelines
• Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy
• Strong analytical and problem‑solving skills with the ability to troubleshoot complex system issues
• Excellent communication and interpersonal skills with the ability to work effectively in cross‑functional teams
• Ability to prioritize tasks, manage time effectively, and meet deadlines in a high‑pressure environment
• Strong attention to detail to ensure system stability and data integrity
• Ability to quickly adapt to new technologies and processes
• Willingness to be on‑call for production system support as required
• Strong documentation skills for maintaining system configurations, processes, and procedures
• Ability to manage and contribute to multiple projects, ensuring timely completion and quality results
• Ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations
• 8+ years of experience in systems engineering or a related field, particularly in production environments
• 3+ years of experience with SQL query and monitoring
• Desired experience: Electronic Data Interchange X.12 (EDI) Medical Claims (837, 834, 277, etc)
• Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) – not required
• Formal Education: Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field
• Citizenship Requirement: U.S. Citizenship required
• Security Clearance Requirements: Must possess or qualify for a Public Trust (MBI)

Pay

Salary Range: $85,389 - $116,975

Schedule

Full Time