Senior Systems Engineer (Production Support) - II

We need to output HTML fragment with sections: About the role? Not present. Responsibilities (Essential Duties And Responsibilities). Requirements (Required Skills and Experience). Possibly Qualifications (Professional Certifications, Years of Professional Experience, Desired experience, Formal Education, Citizenship Requirement, Security Clearance Requirements). Benefits, Pay, Schedule: we have Salary Range, so Pay section. No explicit Benefits or Schedule. So include Pay with salary range. Also maybe include a short paragraph for metadata like location, department, type, clearance, etc. Should not repeat job title. Should not include boilerplate like EEO, etc. Should not include application instructions, duplicate lines. Must preserve all substantive info. We need to decide sections:

Responsibilities

with

• each duty.

  Requirements

  maybe combine skills and experience. Could also have

  Qualifications

  for certifications, years experience, education, citizenship, clearance.

  Pay

  for salary range. Possibly

  About the role

  not present; skip. We need to ensure we don't create sections with placeholder text. All sections have content. We need to remove duplicated lines: e.g., "U.S Citizenship is required for this specific opportunity." appears twice; keep once. Also remove lines like "If you have previously applied..." etc. That's not substantive? It's application instruction; should remove. Also "Military Veterans are highly encouraged to apply!" maybe keep? It's encouragement but not boilerplate? Might be considered EEO? It's a statement encouraging veterans; could be considered part of posting but not essential? The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. Encouraging veterans might be similar to EEO; safer to remove. Also "Powered by JazzHR N6ELvtv4iM" remove. Also remove "CRITICAL NOTES:" maybe keep as part of Requirements? It's about screening; could be considered application instruction; but it's substantive about qualifications. Might keep as a note under Requirements? But it's more like a note; we could incorporate into a short paragraph under Requirements: "SSG will not make assumptions regarding your qualifications..." etc. That's substantive. Keep. Also "Recruiters or Third parties will not be considered" remove as instruction. Also "This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered" That's location restriction; substantive. Keep maybe in a short paragraph under About the role? But we don't have About the role; we could put under a section like "Location & Eligibility" but not allowed headings unless we have content. Could incorporate into a

  after responsibilities? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." So we can have a short

  for metadata like location, department, type, clearance, salary range? But salary range we will put in Pay section. So we can have a

  with location remote, department VA, type Full Time, clearance Public Trust (MBI), citizenship requirement, location restrictions. That seems appropriate. Thus structure:

  Location: Remote | Department: Veterans Affairs (VA) | Type: Full Time | Security Clearance: Public Trust (MBI) | U.S. Citizenship required | Candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.

  Then

  Responsibilities

  with list. Then

  Requirements

  with list of skills/experience. Then

  Qualifications

  with list: Professional Certifications (None required), Years of Professional Experience (8+ years...), Desired experience (EDI X.12 medical claims, Advanced certifications...), Formal Education (Bachelor’s degree...), Citizenship Requirement (U.S. Citizenship required), Security Clearance Requirements (Must possess or qualify for a Public Trust (MBI)). But we already mentioned citizenship and clearance in metadata; but we can still include in Qualifications. Avoid duplication? Might be okay but we should avoid repeating same info. Could keep metadata short and Qualifications focus on certifications, experience, education, desired experience. Could omit citizenship and clearance from Qualifications if already in metadata. But we need to preserve all substantive info; duplication is okay but better not repeat. We'll include them in metadata and not repeat. Thus Qualifications: Professional Certifications, Years of Professional Experience, Desired experience, Formal Education. Pay: Salary Range: $85,389 - $116,975. We should not include Benefits or Schedule. Now craft lists. Responsibilities list items from "Essential Duties And Responsibilities". Need to capture each bullet. Let's extract: - Perform high-level, day-to-day operational support of complex application cloud systems - Develop solutions to routine technical problems of limited scope - Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained - Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system - Accurately document problems in logging and discrepancy reporting tools - Work directly with the customer in most aspects of the day-to-day activities - Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required - Communicate with users and senior management the status of key problem statuses - Perform maintenance/installation of computing infrastructure - Implement continuous improvement methodology through the use of IT systems or procedure - Maintain inventory of system assets - Ensure compliance with VA standards and security policies - Provide documentation, training, and additional duties as assigned Now Required Skills and Experience list: many items. We'll capture each as list item. Let's extract bullet-like sentences separated by line breaks. We'll list each. - Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch - Proven track record of managing and maintaining large-scale production systems - Strong proficiency in Linux/Unix and Windows operating systems - Experience with system administration tasks including user management, permissions, and system monitoring - Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management - Experience with automation tools like Ansible, Puppet, Chef, or SaltStack - Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation - Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch - An ability to troubleshoot and optimize system performance and reliability - An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup (note duplicate phrase; we keep as is) - Experience with network monitoring and diagnostic tools - Experience with secure best practices for production systems - Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards - Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS - Knowledge of database performance tuning and backup/recovery processes - Knowledge of CI/CD pipelines - Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy - Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues - Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams - An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment - Strong attention to detail to ensure system stability and data integrity - An ability to quickly adapt to new technologies and processes - A willingness to be on-call for production system support as required - Strong documentation skills for maintaining system configurations, processes, and procedures - An ability to manage and contribute to multiple projects, ensuring timely completion and quality results - An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations Now Qualifications: - Professional Certifications: None required - Years of Professional Experience: 8+ years of experience in systems engineering or a related field, particularly in production environments; 3+ years of experience with SQL query and monitoring - Desired experience: Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc); Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) - Formal Education: Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field We already have citizenship and clearance in metadata; we could also include them but not duplicate. We'll keep metadata. Pay: Salary Range: $85,389 - $116,975 Now produce HTML. We need to output only HTML fragment, no markdown fences. Let's craft:

  Location: Remote | Department: Veterans Affairs (VA) | Type: Full Time | Security Clearance: Public Trust (MBI) | U.S. Citizenship required | Candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered.

  Responsibilities

  • Perform high-level, day-to-day operational support of complex application cloud systems
  • Develop solutions to routine technical problems of limited scope
  • Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
  • Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
  • Accurately document problems in logging and discrepancy reporting tools
  • Work directly with the customer in most aspects of the day-to-day activities
  • Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
  • Communicate with users and senior management the status of key problem statuses
  • Perform maintenance/installation of computing infrastructure
  • Implement continuous improvement methodology through the use of IT systems or procedure
  • Maintain inventory of system assets
  • Ensure compliance with VA standards and security policies
  • Provide documentation, training, and additional duties as assigned

  Requirements

  • Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch
  • Proven track record of managing and maintaining large-scale production systems
  • Strong proficiency in Linux/Unix and Windows operating systems
  • Experience with system administration tasks including user management, permissions, and system monitoring
  • Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
  • Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
  • Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation
  • Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch
  • An ability to troubleshoot and optimize system performance and reliability
  • An understanding of network protocols, firewall configurations, and Virtual Private Network (VPN) setup
  • Experience with network monitoring and diagnostic tools
  • Experience with secure best practices for production systems
  • Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards
  • Working