Senior System Administrator (Desktop Support)

About the Role

Active TS/SCI security clearance required. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. The position supports an intelligence customer in Springfield, VA.

Responsibilities

• Serve as an NGA College liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
• Facilitate meetings and regularly engage with customers and senior leadership to address IT‑related questions or concerns.
• Coordinate and plan emerging customer requirements and classes.
• Provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts in classrooms and other spaces.
• Independently develop technical solutions for software, hardware, configurations, and architecture, interpreting moderately complex system matters.
• Provide troubleshooting support for highly complex hardware and software issues.
• Perform advanced software installations and upgrades to operating systems and layered software packages.
• Apply advanced knowledge in monitoring and tuning systems to achieve optimum performance levels.
• Guide less‑experienced personnel on workstation/server data integrity and the implementation of standard software and hardware solutions.
• Lead complex data/media recoverability following scheduled system backups and database archive operations.
• Evaluate and assess existing systems and plan long‑term strategies.
• Configure and maintain networked computer systems, including hardware, system software, and applications.
• Conduct advanced hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Act as a recognized subject‑matter expert, establishing operational plans and managing large projects with limited oversight.
• Communicate clearly in both written and verbal forms with technical and non‑technical colleagues.
• Train end‑users on proper use of hardware and software, including large‑group training sessions.
• Coach and review the work of less‑experienced professionals.
• Serve as a team or task leader (not a people manager).

Qualifications

• Active TS/SCI security clearance.
• Knowledge of thin‑client environments using Virtual Desktop Infrastructure (VDI) technology.
• Experience with Windows 11, Windows 10, Windows 7, Citrix, SMS, and SCCM.
• Familiarity with end‑user hardware: thin clients, thick monitors, KVMs, printers, plotters, VOIP phones, and print‑server configurations.
• Experience with desktop image management, home directory and profile support services, email support services, and software support services.
• Excellent troubleshooting capabilities.
• Strong written and verbal communication skills.
• Strong work ethic, attention to detail, and consistent documentation of work completed.
• Effective time‑management skills and flexibility to meet job requirements.
• Ability to move and lift computers, printers, monitors, and other hardware.
• Team‑player attitude with a willingness to share knowledge and learn from others.
• Enthusiasm and adaptability to new and changing technologies.

Education & Experience

• Bachelor’s degree (BA/BS) or equivalent experience.
• 8+ years of relevant experience in systems administration and desktop support.

Certifications

• Security+ or CASP.
• ITIL v4 Foundations.

Compensation

The salary range for this position is typically $85,000–$95,000, based on skills, experience, education, certifications, and other factors.

Benefits

• Health, dental, and vision insurance.
• 401(k) match.
• Accrued paid time off (PTO).
• Short‑term disability, long‑term disability, and life insurance.
• Referral bonuses.
• Professional development reimbursement.
• Additional benefits as outlined by D2 Consulting.