Senior Desktop Administrator

Job Duties

• Administer and manage desktop infrastructure to ensure high availability, performance, and security
• Configure and maintain Group Policy Objects (GPOs) to enforce system configurations and security standards
• Manage desktop environments, including monthly patching, updates, and performance optimization
• Provide administration and support for Active Directory, Microsoft 365 (O365), and Exchange environments
• Monitor system and event logs to proactively identify and resolve security, application, and system issues
• Manage software deployment and upgrades using enterprise tools such as ManageEngine Endpoint Central
• Lead troubleshooting and resolution of complex technical issues escalated from the service desk
• Support and maintain both Windows and macOS systems, including configuration, integration, and security compliance

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent relevant work experience
• Relevant certifications such as Microsoft MCP or CompTIA A+ are preferred but not required
• 3–5 years of experience administering desktop environments, with a strong focus on Microsoft Windows operating systems
• Strong knowledge of Active Directory, Microsoft 365 (O365), Exchange, and desktop hardware/software deployment, including macOS support
• Strong written and verbal communication skills with the ability to interact professionally with a wide variety of users
• Ability to organize, prioritize, and manage multiple tasks effectively in a fast-paced environment
• Able to work independently and accurately under pressure to meet business needs
• Self-motivated, proactive, and able to take initiative; flexibility to work occasional nights, weekends, or holidays as needed
• Must be bondable