Senior Supervisor, Hospital Services (WMHS), RWCS

Job Summary

Selects, trains, manages and develops an effective and efficient Services staff. Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to support services needed.

Essential Duties And Responsibilities

• Selects, trains, manages and develops an effective and efficient Services staff.
• Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to support services needed.
• Coordinates delivery and pick-up with MAE, outside vendors, and others as required.
• Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned.
• Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues.
• Travels between customer facilities providing on-site placement and collection of waste containers for various WMHS programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested.
• May oversee outside vendor services as well.
• Performs other duties and responsibilities, as assigned.

Qualifications

• Associate's Degree (accredited), or in lieu of degree High School Diploma or GED (accredited)
• 2 years of related work experience
• 3 years of supervisory experience, preferably in a healthcare setting
• Valid Driver's License

Physical Requirements

• Walking
• Sitting
• Lifting
• Pushing
• Pulling
• Climbing
• Bending
• Kneeling
• Crouching
• Reaching
• Grasping
• Talking
• Hearing
• Repetitive Motions
• Eye/Hand/Foot Coordination

Work Environment

• Extensive lifting, walking, bending, and pushing.
• Must be able to lift up to 55 pounds and push and/or pull carts weighing as much as 500 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
• This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
• This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols.

Office Safety

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Drug and Alcohol Testing

• As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing—including pre-employment screening, post-incident evaluations, reasonable suspicion checks, and random testing—in accordance with government regulations and company policies.

Benefits

• Competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• Stock purchase plan, company matching on a 401(k).
• Paid vacation, holidays, and personal days.

Location and Schedule

• Will oversee roughly 25 - 30 accounts in Eastern Kansas, Western MO.
• The schedule is subject to change based on business needs.
• Mileage reimbursement is available.