Senior Patient Services Coordinator (Rheumatology)

About the role

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members:

• Medical, Dental, Vision
• Flexible Spending Accounts
• PTO
• 401(k)
• EAP
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development and more.

For additional information visit here.

Purpose

Performs advanced Patient Service Coordinator functions and serves as a resource for other business office staff. May train entry level business office staff.

Essential Functions

• Performs all of the tasks of the Patient Service Coordinator as needed or assigned.
• Assists other Business Office staff with front desk duties, which include but are not limited to answering phones, booking appointments, greeting patients, check-in/check-out, end of day processing & documentation, including deposit, etc.
• Generates and processes referrals and authorizations.
• Responsible for opening front office and all duties associated with this function.
• Responsible for end of day processing and documentation, including deposit.
• Verifies scheduling accuracy of MyChart appointments.
• Researches and resolves problems with patient accounts in work queues.
• Processes claim denial adjustments to patient accounts.
• Using reports, audits tickets in work queue for missed charges, completeness, accurate coding, etc.
• Performs charge entry functions.
• Communicates with providers regarding coding issues.
• Serves as a resource for other Business Office staff.
• Assists with training of entry level Business Office staff.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

Qualifications

• Education and Experience Required: High school diploma or GED. Six or more months of experience working in the office of a healthcare related facility. Experience using a PC in a Windows environment. Proficient in at least one of the following areas: CBO Site Requests, CRWQ, Surgery Scheduling, Hospital Tickets or Referrals.
• Preferred: Experience working with ICD-10 and CPT coding.

Skills

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology.
• Familiarity with procedural and diagnostic coding.
• Familiarity with ICD and CPT coding methodology.
• Knowledge of medical insurance, collections, and appointments.
• Keyboarding ability.
• Excellent customer service skills.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal and problem solve skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule

Monday - Friday 8AM - 5PM