Senior Supervisor, Patient Services

Key Responsibilities

• Daily program operational management
• Ensures contracted Service Level Agreement adherence
• Responsible for the implementation and on-going management of client specific business rules
• Proactively communicates to team daily to ensure engagement and alignment to daily program operations and goals
• Team hiring, development and training
• Ensures daily program staffing levels are consistent with daily program needs
• Ensure that direct reports receive the training needed to be proficient in their roles
• Works proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs
• Provides consistent, timely coaching and development for direct reports for a functional area
• Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practices
• Utilize Valeris’ values as the driving force behind the team’s success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications

• 2+ years of experience in the healthcare industry
• Bachelor’s degree or higher strongly preferred, but relevant patient services experience will be considered in lieu of degree
• Ideal candidate is currently a supervisor within PharmaCord
• Previous personnel/team management experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus
• Exceptional leadership skills with the ability to engage and motivate the team for ongoing program results
• Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
• Accountability for results and team performance
• Able to plan and prioritize tasks and strong attention to detail
• Able to manage disruptive impulses and handle potentially stressful situations
• Proficient emotional intelligence (ability to recognize emotions and their effects)
• Able to handle personal health information with confidentiality
• Commitment to honesty and integrity
• Professionalism and a strong sense of proper business and customer service etiquette
• Clear verbal and written communication skills
• Proficient computer skills
• Adaptability to change
• Personal initiative and commitment to team and organizational goals
• A positive attitude

Physical Demands & Work Environment

• Regularly required to talk or hear
• Frequent sitting for long periods of time
• Use hands to type, handle or feel
• Reach with hands and arms
• Minimal travel as needed
• Office environment

Why Work for Valeris?

• Supports the well-being and success of team members
• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• A mission-driven, inclusive culture where your work makes a meaningful impact