Senior Specialist, Production Services Application Support Analyst
Company Overview
BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The firm leverages cutting‑edge AI and breakthrough technologies to deliver transformative solutions for clients, driving industry change and community uplift worldwide.
About the Team
The Managed Accounts Solutions Platform team operates within BNY’s culture of innovation and excellence. Recent recognitions include America’s Most Innovative Companies (Fortune 2025), World’s Most Admired Companies (Fortune 2025), and “Most Just Companies” (Just Capital & CNBC 2025).
Role Overview
This position is for a Senior Specialist, Production Services Application Support Analyst located in Berwyn, PA. The role supports the Managed Accounts Solutions Platform by maintaining and troubleshooting critical applications.
Responsibilities
- Perform moderate to complex troubleshooting as a subject‑matter expert for one or more applications.
- Maintain and support applications and their operating environments.
- Respond to alerts, conduct root‑cause analysis, and follow documented procedures for issue resolution.
- Ensure appropriate monitoring and alerting setup; monitor applications and respond to incidents.
- Lead or partner with team members on analyzing moderate to complex issues.
- Conduct ongoing health checks and validations after changes or significant incidents.
- Provide input and recommendations for technical solutions to application problems.
- Perform diagnostics and troubleshooting for more complex issues and escalate to second‑level support when necessary.
- Design and implement automation for manual processes.
- Mentor or guide junior team members.
- Partner with quality assurance, development, and business teams to support client needs.
- Contribute to the achievement of related teams’ objectives.
Requirements
- Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
- 4–6 years of experience in applications support or a production environment.
- Experience in the financial services industry (essential).
Technical Skills
- Java
- Oracle
- Perl
- Python
Benefits
- Competitive compensation and pay‑for‑performance philosophy.
- Flexible global resources and tools to support personal and professional life.
- Health, dental, vision, and basic life insurance for employees and eligible dependents.
- 401(k) retirement plan eligibility.
- Generous paid leave, including paid volunteer time.
- Programs focused on health, personal resilience, and financial goal achievement.
Compensation
The base salary for this position is disclosed in the Job Info section of the posting and may vary based on market location, knowledge, skills, and experience. Base salary is part of a total rewards package that may include eligibility for an annual discretionary incentive award and other discretionary compensation programs.