Senior Application/Production Support Engineer

BCforward is a leading global IT consulting and workforce solutions firm providing services to Fortune 500 and government clients. Founded in 1998, BCforward has grown with customer needs into a full-service business solutions provider, with delivery centers and offices across North America and India.

About the role

We are seeking an experienced Application/Programmer to support a critical Treasury portfolio within a major financial institution. The candidate will deliver robust production support across multi-platform environments, leverage AI and modern monitoring tools, and collaborate with cross-functional teams to improve application resiliency, stability, and operational efficiency.

Responsibilities

• Respond to and resolve business queries for ERFT space and manage the user query mailbox with timely, appropriate updates.
• Communicate application health and status to line of business and management through clear reporting and updates.
• Drive improvements in monitoring, application stability, and root-cause determination speed.
• Support integrated and independent releases, software and hardware upgrades, and server upgrades with Technology Infrastructure and Development teams.
• Manage alerts and monitoring, and resolve feed and batch support items across shared platforms including Hadoop, Cloud, Grids, and containers.
• Utilize ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates, reporting, and operational analytics.
• Perform incident management, provide accurate user notifications, and manage escalations as needed.
• Maintain documentation and knowledge articles to support operational excellence and resiliency.
• Coordinate with development teams for issue resolution and problem management, including follow-ups and root-cause analysis.
• Assist with metrics reporting and produce dashboards as required.
• Plan, coordinate, and execute Business Continuity testing and maintain related documentation.
• Organize and run meetings independently to drive timely issue resolution.
• Identify automation opportunities to reduce manual, repeating tasks and improve efficiency using scripting and AI tools.

Requirements

• 5+ years of production support experience in enterprise environments.
• Strong SQL proficiency and hands-on experience with Oracle and Teradata databases.
• Strong UNIX/Linux knowledge, including shell and Python scripting for automation.
• Working knowledge of ITIL concepts, including Incident and Problem Management, with tools such as ITSM Remedy or MyITSM.
• Experience with monitoring and observability tools such as Splunk, Dynatrace, and ITRS, and job scheduling with Autosys and Bob.
• Understanding of the Software Development Life Cycle and Agile methodologies, with JIRA usage.
• Ability to work effectively in multi-regional teams and operate in high-pressure situations with sound judgment.
• Strong verbal and written communication skills, with the ability to engage technical and non-technical stakeholders.

Preferred Skills

• Financial services experience with knowledge of Treasury and Liquidity business domains.
• Experience with Hadoop ecosystems, Quartz, grid computing, cloud platforms, and containerized deployments.
• Operations exposure with Windows OS and dashboarding with Tableau.
• Proficiency with AI tools to augment day-to-day analysis and automation.

Benefits

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

Pay

$68.25/hr (W2)

Schedule

Contract – 11 months