Senior Application Support Engineer

Employment Type: Contract-to-Hire • Location: Remote

About the role

We are seeking a Senior P&C Application Engineer to support and enhance the core applications powering our Property & Casualty insurance business. This is a hands-on technical role combining advanced SQL development, enterprise application configuration, production support, integrations, and project work. You will work closely with business users, technology teams, and third-party software vendors to support our current policy administration and document management platforms while also helping prepare for the implementation of a future policy administration solution. This is not a traditional full-stack software engineering position. The strongest candidates will be technically versatile application specialists who are comfortable working directly with databases, configuring enterprise SaaS applications, troubleshooting production issues, and translating business needs into technical solutions.

Responsibilities

• Write complex SQL queries to investigate application and data issues; develop and maintain stored procedures and SQL-based extracts; support reporting and operational data requests; troubleshoot data discrepancies and production issues; work with SQL-driven reporting tools, including Microsoft Report Builder; support existing database functions and triggers when needed.
• Support and configure enterprise applications used by the Property & Casualty business; manage application configuration, workflows, user access, business rules, and system settings; troubleshoot application issues and determine whether problems are related to configuration, data, integrations, or vendor-supported functionality; support business users across policy administration and related insurance workflows; assist with onboarding and offboarding users within supported applications; maintain clear documentation of application configurations, processes, changes, and troubleshooting procedures.
• Monitor and troubleshoot integrations and file transfers between enterprise systems and external partners; investigate failed or delayed file-processing jobs and coordinate resolution with internal technical teams and vendors; support financially