Senior Application Support Engineer

About the role

The Information Technology group at DTCC delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. They deliver high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Responsibilities

• Provide production/application support across mission-critical risk platforms
• Maintain and enhance runbooks, knowledge articles, and documentation
• Identify recurring issues, stability gaps, and automation opportunities
• Collaborate with global teams and stakeholders for production stability
• Participate in on-call and weekend rotation support

Requirements

• Bachelor’s degree preferred or equivalent practical experience
• 6-8 years of experience in application or production support environments
• Strong experience with Unix/Linux systems and production troubleshooting
• Hands-on experience with databases (Oracle, Snowflake, or similar) and SQL
• Experience with cloud platforms (AWS, Azure, OpenShift, or similar)
• Working knowledge of Java and/or Python (debugging and understanding code flows)
• Experience with monitoring, alerting, and incident management tools
• Familiarity with batch processing and scheduling systems
• Understanding of APIs, distributed systems, and application architecture
• Strong analytical and problem-solving skills across complex environments
• Ability to effectively communicate with both technical and business stakeholders

Qualifications

• Talent Needed for Success
• Experience supporting financial services or risk platforms
• Exposure to mainframe environments
• Experience supporting high-volume, large-scale platforms

Skills

• Experience with ETL tools (Informatica, Talend, or similar)
• Understanding of SRE or production engineering practices

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being

Pay and Schedule

• Flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)