Senior Application Support Engineer

Job Responsibilities

• Develop synthetic tests/measurement for measuring performance for NGCOBP on different browsers like: Firefox, Chrome and IE.
• Write custom scripts to bypass multi-factor authentication for NGCOBP online login credentials.
• Schedule performance tests to run on different public agents frequently based on the business use case.
• Install AppDynamics agents on internally hosted FRB application servers to monitor the application performance for the NGCOBP.
• Configure business transactions in AppDynamics to add the custom transactions for NGCOBP.
• Implement WAF on Q2 e-banking platform based on the information security requirements of FRB.
• Work closely with vendor Q2 to create a WAF project plan.
• Identify use cases for synthetic monitoring which can’t be measured using public notes.
• Perform application analytics using Apteligent which enables automatic deduction of performance anomalies for HTTP/S transactions supported by Java and .Net application servers through machine learning, statistical inference and/or other methods.
• Measure and report metrics on mobile OS, mobile app performance, mobile app version, API performance and payload.
• Participate in on-call rotation with other DPS support team members.
• Participate in the bridge call when there is a major production issue.
• Identify the system that cause major issues using multiple triaging tools.

Requirements

Education: Bachelor's degree in Information Systems, Computer Science, Computer Applications, or a related Engineering discipline, or equivalent or relevant experience as minimum requirement for this position.