Senior Specialist, Production Services Application Support Analyst

About the role

We are seeking a Senior Specialist, Production Services Application Support Analyst to join our team. This role is located in Berwyn, PA.

Responsibilities

• Perform moderate to complex troubleshooting as a subject matter expert in one or more applications.
• Maintain and support applications and their operating environments.
• Respond to alerts, perform root cause analysis, and use procedures and documentation for issue resolution.
• Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents.
• Lead or partner with other team members on analyzing moderate to complex issues.
• Perform ongoing health checks and validations after changes or significant incidents.
• Provide input and recommendations for technical solutions on application problems.
• Perform diagnostics and troubleshooting for more complex issues and escalate to second level application or infrastructure support when necessary.
• Design and implement automation for manual processes.
• Mentor or provide guidance for junior team members.
• Partner with quality assurance, development, and business teams to support client needs.
• Contribute to the achievement of related teams' objectives.

Requirements

• Bachelor's degree in computer science or related discipline, or equivalent work experience required.
• 4-6 years of experience in applications support or production environment required.
• Experience in the financial services industry is essential.
• Experience in Java, Oracle, Perl, and Python.

Qualifications

• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Skills

• Java
• Oracle
• Perl
• Python

Benefits

At BNY, we offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position.

Company Information

BNY Mellon is a leading global financial services company, influencing nearly 20% of the world's investible assets. Our culture allows us to run our company better and enables employees' growth and success. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

To be considered for this role, please visit our careers page at BNY Mellon Careers.