Senior Specialist - Cloud & Infra Management

Core Responsibilities

• Data Lifecycle Management: Manage the end-to-end lifecycle of Configuration Items (CIs) across infrastructure, applications, and services. Oversee CI creation, discovery, relationship mapping, maintenance, and retirement. Ensure real-time accuracy and completeness of CMDB data.
• Automation Integration: Configure and manage ServiceNow Discovery and Service Mapping. Automate CI population, dependency mapping, and update processes. Integrate CMDB with monitoring, provisioning, and asset management systems. Develop and optimize discovery patterns and integration workflows.
• Data Governance: Establish and enforce CMDB governance policies, standards, and data models. Define CI class structures, naming conventions, and relationship standards. Ensure elimination of duplicate, stale, or inconsistent data. Drive adherence to enterprise data quality frameworks.
• CMDB Health Compliance: Monitor CMDB health dashboards covering completeness, correctness, and compliance. Execute reconciliation and normalization jobs to align data across systems. Identify discrepancies between discovered data and production repositories. Drive continuous improvement initiatives for CMDB maturity.
• Reporting Analytics: Develop custom CMDB dashboards, reports, and KPIs for stakeholders. Provide insights into infrastructure dependencies, service impact, and risk exposure. Support leadership with data-driven inputs for decision-making and audits. Track and report CMDB health metrics and improvement trends.

Key Requirements

• Platform Expertise: Hand-on experience with ServiceNow CMDB. Strong exposure to ITOM Discovery, Service Mapping, CMDB data model, and CI relationships. Experience integrating CMDB with enterprise tools, monitoring, cloud asset systems.
• Framework Domain Knowledge: Strong understanding of IT infrastructure, Cloud, On-prem, Network, Applications. Good knowledge of ITIL ITSM best practices. Exposure to Cloud environments (Azure, AWS, hybrid architectures).
• Analytical Troubleshooting Skills: Ability to troubleshoot Discovery issues, Data synchronization failures, CI inconsistencies. Experience in reading system logs, MID server logs, and debugging patterns. Ability to write, modify scripts, and discovery patterns.
• Governance Compliance Orientation: Experience in defining and maintaining CMDB governance frameworks. Knowledge of data audits, compliance checks, and reporting structures.
• Collaboration Delivery: Work with cross-functional teams (CloudOps, DevOps, Infrastructure, Service Desk). Collaborate with stakeholders to align CMDB with business and operational needs. Support transformation programs involving ITOM and observability platforms.

Preferred Skills

• Experience in large enterprise CMDB implementations or transformation projects.
• Understanding of IT Asset Management (ITAM) and its linkage with CMDB.
• Exposure to Observability Monitoring platforms (Datadog, Splunk, Dynatrace).
• Basic knowledge of Cloud-native services across Azure, AWS, VMs, containers, serverless.
• Experience in Agile delivery models and ServiceNow development lifecycle.

Secondary Skills

• Understanding of IT Asset Management (ITAM) and its linkage with CMDB.
• Exposure to Observability Monitoring platforms (Datadog, Splunk, Dynatrace).
• Basic knowledge of Cloud-native services across Azure, AWS, VMs, containers, serverless.
• Experience in Agile delivery models and ServiceNow development lifecycle.

Benefits/Perks

• Comprehensive Medical Plan
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave