Senior Product Manager - Tech, AWS Payments and Fraud Prevention

Key job responsibilities

• Strategic Vision and Roadmap: Define the strategic vision for Loss Mitigation and Non-Payment Suspension (NPS) charters, developing a comprehensive long-term roadmap aligned with AWS Payments and Fraud Prevention objectives and customer needs.
• Technical and Business Judgment: Demonstrate deep understanding of architecture decisions, providing strong, data-driven technical and business judgment in decision-making processes.
• KPI Ownership: Own and drive key performance indicators (KPIs) within the payments domain, implementing robust processes to track product success and customer satisfaction.
• Cross-Functional Influence: Influence cross-functional teams, align external roadmaps with Loss Mitigation and NPS product strategy, and drive complex, multi-team initiatives to successful completion.
• Communication and Documentation: Communicate complex ideas clearly to diverse audiences, producing compelling documentation that drives alignment and decision-making.
• Customer Obsession: Partner with internal stakeholders (AR, Finance, Sales, Customer Service) and external customers to understand pain points and deliver solutions that improve payment experiences.
• Culture: Mentor team members and foster a culture of innovation, customer obsession, and technical excellence within your team and across the organization.
• Data-Driven Insights: Derive actionable insights from large datasets to inform product strategy and identify new ways to optimize payment collection.

About the team

This role will work closely with two teams: 1) the Loss Mitigation (LM) team manages products and services to reduce non-fraud related financial losses for AWS; 2) the NPS team is responsible for non-payment suspension and closure of AWS customer accounts with aged past due balances which are unlikely to be settled. Together, these two teams support AWS goals of limiting the growth of customer balances that are more than 15 days past due, resulting in improved free cash flow for AWS, and an intuitive customer experience.

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Proficient user of generative AI tools to boost productivity in product management workflows.