Senior Practice Manager

About the role

This position is responsible for leading and managing a large multi-specialty clinic, overseeing operations, finances, human resources, and clinical care.

Responsibilities

• Develops and manages operational and capital budgets for assigned practices.
• Manages accounts payable and inventory control processes.
• Maintains financial literacy and adheres to financial policies.
• Responsible for payroll accuracy and timely approvals.
• Conducts job interviews and employee selection.
• Onboards and provides orientation to new staff.
• Conducts staff and provider rounding and engages employees and providers.
• Initiates activities to promote employee and physician engagement.
• Utilizes formal and informal recognition resources to recognize staff and provider accomplishments.
• Ensures effective staffing levels and adequate scheduling.
• Understands and utilizes billing systems effectively.
• Maintains and ensures optimized utilization of telephone systems.
• Ensures compliance and appropriate utilization of information technology resources.
• Utilizes information technology to ensure accurate coding processes.
• Performs and participates in audits to ensure compliance and minimize organizational risk.
• Understands and abides by privacy laws (i.e. HIPAA).
• Utilizes on-line resources, including intermountain.net, effectively.
• Provides operational leadership in a manner that promotes a consistent, effective culture.
• Demonstrates effective written, verbal and electronic communication.
• Leads in a manner that promotes positive physician relations and encourages physicians and others to have a voice.
• Maintains functional relationships with others throughout the organization to draw upon their expertise and resources effectively.
• Employs quality improvement tools and methodology to improve patient care delivery and operational processes.
• Exemplifies and promotes positive patient relations.
• Understands and empowers frontline employees and providers to utilize effective service recovery.
• Promotes care delivery processes that are harmonious with the organization's healing commitments.
• Optimizes healthcare delivery processes to streamline an efficient patient flow.
• Develops and promotes adherence to clinical standards of care.
• Implements and monitors identified quality measures to promote effective patient care delivery.
• Promotes safety and security in all facilities by conducting regular safety inspections and monitoring the work environment for potential hazards and maintenance issues.
• Participates in, promotes, and utilizes patient feedback mechanisms, including patient perceptions of quality (PPQ) surveys, to ensure extraordinary care.
• Understands and utilizes financial assistance practices, training staff and providers to do the same.
• Coordinates accounts receivable activities with the Central Billing Department.
• Utilizes approved collection practices in the back office, training staff and providers to do the same.
• Utilizes financial best practices, training staff and providers to do the same.
• Utilizes approved registration practices in the front office, training staff and providers to do the same.
• Ensures accurate and compliant coding practices, training staff and providers to do the same, as applicable.
• Explores feasibility and practicality of innovations in patient care delivery and patient-provider interactions.
• Leads and initiates marketing activities to promote services, facilities, and providers within the communities served.
• Provides and promotes positive public relations.
• Participates in, promotes, and utilizes quality improvement initiatives (i.e. CQI, TQM, Lean, 100% participation, etc.).

Requirements

• Bachelor degree in Business, Healthcare Administration, or related field (such as Public Health, Economics, Accounting, Nursing, etc.).
• Three years of healthcare leadership or practice supervisory experience.
• Demonstrated strong computer skills, including proficiency in word-processing, spreadsheet and advanced computer applications (i.e. database or presentations).
• Demonstrated effective communication and interpersonal relations skills.
• Demonstrated leadership, personal and professional ethics and an ability to inspire and motivate others.
• Experience developing relationships with healthcare providers.

Qualifications

• Master's degree preferred.
• Experience in an ambulatory outpatient clinic environment preferred.
• NV and MG only.
• Carrying, Hearing/Listening, Lifting, Seeing, Speaking.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.