Practice Manager

About the Company

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone—no matter who they are or where they live. With physician-led clinical teams and over two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

A remote-first culture values flexibility and collaboration, with opportunities to grow your career while making a real impact. The team champions inclusivity, innovation, and excellence, whether working virtually or onsite at one of our practices.

About the Role

The Practice Manager works onsite at the hospital partner daily, collaborating with the Sound Physicians team, including a Practice Medical Director, Clinicians, and a Clinical Performance Nurse. This role also involves close daily interaction with key hospital stakeholders, such as leadership and case management.

The Practice Manager is responsible for the on-site operational management and support of the Sound Physicians practice, serving as the main point of contact with the hospital. This role requires a visible presence at the hospital, providing daily support to the clinical team and removing operational barriers. The Practice Manager builds and maintains professional relationships with the practice team, hospital C-suite executives, case management, community providers, and specialty physicians.

This role works on-site at the practice within the hospital and has no travel requirements.

Responsibilities

• Practice Operations and Support:
  • Act as the front-line liaison for the provider team with hospital C-Suite, nursing leadership, and the Sound operational team.
  • Provide executive support to the Practice Medical Director and practice team to meet contract expectations.
  • Manage office functions, including meeting management, office systems, supplies, and practice events.
  • Collaborate with the Medical Director and Practice Management Team to develop and maintain site practice policies and procedures.
  • Facilitate daily patient census/reconciliation, multi-disciplinary rounds, and home health order workflows.
  • Coordinate medical records requests, patient PCP follow-up appointments, and completion of death certificates.
  • Oversee recruiting efforts, including coordinating onsite interviews with hospital leadership and promoting a positive candidate experience.
  • Ensure onboarding and orientation for new clinicians, locums, and ambassadors, including developing and maintaining orientation checklists and policies.
  • Manage clinician recredentialing, ensuring compliance with licensing, certificates, and credentials required by Sound and the hospital Medical Staff Office.
  • Ensure clinicians obtain hospital privileging and payer enrollment prior to patient care.
  • Manage relationships with the hospital Medical Staff Office and troubleshoot barriers to on-time starts.
  • Ensure billing and documentation compliance for the practice.
  • Monitor clinician participation in mandatory compliance training, remediation, and timely query responses.
  • Participate in medical group training offered by Sound pertinent to the role.
  • Support clinicians during open enrollment for benefits and life event changes in Sound’s HR Information System.
  • Act as the point person for Human Resources relations, ensuring accurate practice rosters and compliance with employment law and Sound policies.
  • Support clinician employment agreement amendments.
  • Serve as the superuser for all software applications and as a point person for hospital software and hardware systems.
  • Establish and maintain group norms for the practice team at the direction of the Medical Director.
  • Maintain visual/management boards to support team communications and recognition.
  • Train and mentor practice coordinators as requested.
  • Encourage practice participation in Sound bedside/colleague engagement surveys.
• Financial Operations:
  • Collect, track, and analyze all site financial and operational data.
  • Review and validate shift and productivity data for payroll processing each month.
  • Review P&L for performance and participate in budget creation and maintenance.
  • Create and optimize the clinical schedule, ensuring accurately documented shifts for payroll processing and promoting practice sustainability with no disruption to patient care 120 days in advance.
  • Participate in and support Monthly Operating Reviews and Monthly Performance Reviews focused on practice financial, clinical, and operational performance.
• Client Retention:
  • Serve as the general administrative liaison to hospital executives and staff regarding hospital needs.
  • Coordinate practice events (team meetings, JOCs, etc.) and ensure client-facing materials are refreshed with Sound’s current standards.
  • Maintain hospital contact information and document changes in Salesforce.
  • Understand contract terms and the Sound team’s responsibilities, including renewal dates and payment terms.
  • Ensure the accuracy of the PCP database, distribute the PCP list, and manage PCP outreach for patient lists.

Requirements

A successful candidate will demonstrate a combination of the following values, knowledge, and experience:

• Values:
  • Customer-focused: Prioritizes internal and external customer needs.
  • Intellectual curiosity: Demonstrates a genuine interest in learning and understanding the "why" behind processes.
  • Enjoys engaging with and helping others; finds fulfillment in teamwork.
  • Self-starter: Ability to initiate tasks and projects with limited direction.
  • Resourcefulness: Proactively uses available tools and information to solve problems.
  • Collaboration: Works well with others, considers diverse opinions, and includes stakeholders in decision-making.
• Knowledge, Skills, and Abilities:
  • Intermediate proficiency in Microsoft Office (Outlook, Excel, PowerPoint).
  • Knowledge of relevant state and federal healthcare regulations.
  • Basic understanding of financial and budgeting processes/principles.
  • Knowledge of HR information systems and basic HR principles.
• Education and Experience:
  • Bachelor’s degree in business administration, healthcare administration, or a related field (or equivalent work experience).
  • 3-5 years of experience in healthcare operations.
  • Experience managing a physician group practice is preferred.

Benefits

• Medical, dental, and vision insurance.
• Health care and dependent care flexible spending accounts.
• 401(k) retirement savings plan with company match.
• Paid time off (PTO) accruing immediately at 15 days per year.
• Ten company-paid holidays per year.

Pay

Salary range: $70,000–$100,000 annually. Practice Managers are also eligible for a bonus opportunity. Exact pay will be determined based on candidate experience, geographical location, and the size/complexity of the program being supported.