Senior Practice Manager

Principal Duties and Responsibilities

• Manages the day-to-day operations of a health center(s) and serves as the single point-of-contact for all facilities and safety matters.
• Manages all direct reports and communicates expectations, monitors and manages performance, and provides coaching, feedback, and development opportunities on a regular basis.
• Serves as the primary liaison between the health center and regulatory agencies, ensuring compliance with OSHA, IDPH, and other relevant standards.
• Ensures the highest standard of customer service and conducts investigations to evaluate and address staff and patient compliance and related issues.
• Plans, organizes, and conducts monthly staff meetings to review the center’s operations performance and related outcomes.
• Coordinates workflow and daily schedules, adhering to Patient Centered Medical Home (PCMH) principles and practices, including the implementation of daily team huddles.
• Ensures adherence with organizational policies related to safety, clinical service delivery, human resources management, and quality improvement.
• Participates as an active member in organization-wide quality and performance improvement initiatives.

Minimum Qualifications

• Bachelor’s degree in healthcare, business administration, or related discipline required.
• Minimum seven (7) years operation management experience required. Of these years, at least three (3) years must include progressive healthcare management experience, including direct people management.

Knowledge, Skills, Abilities (K/S/A)

• Knowledge of Patient Centered Medical Home (PCMH) principles and practices.
• Ability to create a patient-centered environment that recognizes values and advances the organization’s mission.
• Knowledge of current practices and the roles and functions of patient care team members directly and indirectly reporting to the Senior Practice Manager.
• Customer service and client orientation skills.
• Confidentiality and professional maturity.
• Analytical and critical thinking skills.
• Written, verbal, and listening communication skills.
• Proficient and functional knowledge of various technologies, including MS Office (Word, Excel, Outlook), EPIC, and EHR.
• Ability to handle complex issues and problems independently.
• Organizational skills and time management.
• Understanding and acceptance of equity, inclusion, and diversity concepts.
• Positive interaction with gay, lesbian, bisexual, transgender, queer (LGBTQ) and HIV positive patients.

Equal Opportunity Statement

Howard Brown Health makes decisions and criteria governing the employment relationship with all employees in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state, or local statutes.