Senior Practice Manager

About the role

Responsible for directing and administering practice management functions. Manages financial activities and ensures clinical areas comply with federal, state, and local regulations. Integrates the organization’s strategic growth plans with operations to expand patient‑care access, improve efficiency, and maximize clinic service offerings. Ensures appropriate systems and staffing resources are deployed for clinical, revenue, and procedural compliance. Acts as a resource to providers, staff, and supervisors in deploying business and strategic initiatives. Reports to the Directors any unresolved issues or concerns of patients, staff, and providers. Assists with new clinic implementation and represents the clinic professionally to the community. Adopts the Mission and Vision statement of Baptist Memorial Healthcare Corporation in all aspects of work. Performs all other duties as assigned.

Responsibilities

• Coordinate and manage all clinic services—including scheduling, treatment, and delivery of excellent customer service—to patients, families, physicians, and staff in multiple locations while serving as direct report to those managers. (20%)
• Determine appropriate staffing levels, evaluate performance, and recommend changes to improve efficiencies and ensure satisfactory service to physicians, patients, and other customers. (20%)
• Ensure accurate data collection at all levels and approve accounts payable for all clinic locations. (20%)
• Facilitate quality‑improvement activities, identify indicators, and implement action plans in a timely manner. (20%)
• Assist the Director in special projects, including new clinic implementation and clinic representation on hospital committees. (10%)
• Collaborate with hospital departments and all clinics to promote growth in clinic volume and continuity of care for patients; maintain up‑to‑date knowledge of billing compliance issues. (10%)

Experience

• Minimum required: 1 year supervisory or manager experience in a general industry.
• Preferred/desired: 1 year clinic management or billing/finance experience in the healthcare/medical field.

Education

• Minimum required: Bachelor’s degree in Business Administration, Nursing/Health Science, a related field, or equivalent experience.
• Preferred/desired: Master’s degree.

Skills

• Working knowledge of medical terminology, spreadsheets, and word processing (PC literacy).
• Ability to defuse volatile situations, address patient/customer needs, analyze data and trends, and enforce and develop continuous quality‑improvement measures.
• Proven excellent oral and written communication skills with multi‑level staff and management.