Senior Patient Service Representative – Concierge Care

Come join our team as a full-time Senior Patient Service Representative with BJC Medical Group at our Concierge Care location off North Mason Road. This is a rare opportunity to join a great team in an outpatient medical office setting.

About the Role

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare, including over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest. Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and 25 specialties across greater St. Louis, mid-Missouri, and southern Illinois. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving community well-being.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on applicable regulations; collects payments and records data.
• Performs data entry of service charges, including assignment of diagnostic codes and entering all physician and clinic-related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
• Provides training and support to both new and existing staff.

BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Requirements

• High School Diploma or GED.
• 2-5 years of experience.

Preferred Qualifications

• 5-10 years of experience in a medical office setting.

Schedule

• 40 hours per week, day shift.
• No call, no weekends, no holidays.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available on the first day of the month after hire.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition Assistance available from day one.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off benefit combining vacation, sick days, holidays, and personal time.
• Adoption assistance.

Not all benefits apply to all jobs.