Senior Patient Service Representative

About the role

Provides on-site leadership for daily operations as a medical secretary, serving as a liaison between practitioners and patients to coordinate successful delivery of care and services.

Responsibilities

• Assist patients in the checking in/checking out process and completing necessary paperwork.
• Collect appropriate office co-pays at the time of the visit.
• Educate patients on post-care instructions and their healthcare coverage responsibilities.
• Scan medical insurance and obtain authorizations from insurance carriers.
• Obtain insurance referrals as needed.
• Scan lab reports, consultations, office notes, and messages into the appropriate chart.
• Forward records to Bon Secours Charity Health or other parties as directed.
• Assist physicians in obtaining patient results from other facilities and schedule appointments with other facilities if needed.
• Handle all questions regarding the office and office procedures.
• Review correspondence, memoranda, and routine reports; communicate with the office manager.
• Oversee the daily schedule of the physicians.
• Understand and help assure compliance with HIPAA.
• Travel to other locations may be required as needed.
• Perform other duties as assigned.

Requirements

• Minimum of one (1) year of customer service and/or medical office experience preferred.
• Medical Assistant experience preferred.
• High School Diploma or equivalent required.
• Travel to other locations may be required as needed.