Patient Service Representative

About the role

Come join our team! We have an immediate need for a Patient Service Representative in our Fort Lauderdale clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Schedule

Schedule: 40 hours per week Monday–Thursday: 7:45 AM–5:00 PM Friday: 7:45 AM–1:00 PM

Benefits

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long-term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

Responsibilities

• Performs opening and closing clinic duties
• Greets patients, checks in for appointments and verifies insurance
• Scans documents into electronic health record
• Maintains tidiness of waiting area and reception counter throughout the day
• Checks schedules for added, canceled and no-show appointments throughout the day
• Schedules follow up appointments as needed
• Responds to designated tasks in the electronic health record
• Orders clinic office supplies
• Sells and tracks cosmetic products
• Distributes mail
• Prepares for next day scheduled appointments

Qualifications

• High school diploma or equivalent is required
• 1+ years of recent medical office experience or in a similar capacity is preferred
• Strong communicator and personable
• Comfortable multitasking in a fast-paced environment
• Comfortable learning and navigating multiple computer systems simultaneously
• Dependable and punctual
• Patient-focused with strong customer service skills
• Professional, friendly, and able to work well with both patients and the team
• Proficient in basic computer functions
• Ability to learn