Patient Service Representative

About the role

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Requirements

• High school diploma or equivalent required.
• Relevant clerical or administrative office experience preferred.
• Experience in a general office setting preferred.
• Experience in a healthcare environment preferred.
• Experience with computerized scheduling system preferred.
• Knowledge of medical terminology preferred.
• Ability to perform basic math skills to process insurance co‑payments.
• Experience working with Microsoft Office (Outlook, Excel, Word) or similar software required.

Schedule

48 hrs Bi‑Weekly, Part‑Time Days, Variable 7am‑6pm, Onsite (0.60 FTE)