Senior Patient Services Representative

About the role

Organizes day-to-day clerical function in the delivery of quality health care services through the utilization of standard work. Provides functional guidance to clerical team members.

Responsibilities

• Oversees development and delivery of functional training to clerical staff using standard work.
• Responsible for auditing and developing action plans for process improvement.
• Schedules complex incoming/outgoing referrals, complex surgeries and in-office procedures, tests, including medical record review of incoming referrals.
• Performs tracking and trending collaborative review/audits within department/practice.
• Serves as a subject matter expert/resource to the department/practice.
• Possesses the ability to perform the roles of Patient Services Representative, Associate and Intermediate roles when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required:

• High School Diploma or equivalent
• 3 years of relevant experience

Preferred:

• Associate's degree

Schedule

Part-time, 28 hours per week. Monday through Friday, 8:30 a.m. to 5:00 p.m. No weekends.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals
• On-demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status.

Location

Heart & Vascular Center, 2900 Bradford St NE, Grand Rapids. Department: Cardiology Bradford - Medical Group West.