Senior Patient Service Representative

About the role

The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.

Responsibilities

• Assist patients in the checking in/checking out process and completing necessary paperwork.
• Collect appropriate office co-pays at the time of the visit.
• Educate patients in post care instructions and their healthcare coverage responsibilities.
• Scan medical insurance and obtain authorizations from insurance carriers.
• Obtain insurance referrals as needed.
• Scan lab reports, consultations, office notes and any messages into the appropriate chart.
• Forward records to Bon Secour Charity Health or other parties as directed.
• Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed.
• Handle all questions regarding the office and office procedures.
• Review correspondence, memorandum and routine reports and communicate with the office manager.
• Oversee the daily schedule of the physicians.
• Understand and help assure compliance with HIPPA.
• Travel to other locations may be required as needed.
• Perform other duties as assigned.

Qualifications/Requirements

• Experience: Minimum of one (1) year of customer service and/or medical office experience preferred; Medical Assistant experience preferred.
• Education: High School Diploma or equivalent required.