Senior Patient Service Representative

About the role

The Senior Patient Service Representative provides on-site lead for daily operations for the Medical Secretary. Serves as a liaison between Practitioners and Patients.

Responsibilities

• Serves as a liaison between Practitioners and Patients to coordinate successful delivery of care and services.
• Works with patients to get them checked in.
• Handling all questions that they have regarding the office and procedures.
• Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager with issues and concerns.
• Answers all patient and hospital phone messages and communicates them with physicians.
• Processes incoming medical records and gets them into the electronic medical record.
• Answers phones make appointments, direct calls appropriately.
• Understands and helps assure compliance for HIPAA.
• Oversees the daily schedule for the physician and does orders for bloodwork for physicals.
• Demonstrates effective problem-solving and critical thinking techniques to areas of concern to patients and employees.
• Performs other duties as assigned.

Qualifications

• 5 years of prior related experience.
• Work requires knowledge of physician office policies, procedures, medical insurances and equipment.
• Excellent organizational, interpersonal and communications skills required.
• Heavy front desk and or customer service experience a must.
• High School diploma or GED required.
• If applicable, the individual may reasonably anticipate coming into contact with human blood and other potentially infectious materials; must exercise universal precautions, use personal protective equipment, and follow infection control policies.