Senior Patient Service Representative

Responsibilities

• Assists patients in the checking in/checking out process and completing necessary paperwork.
• Educates patients in post care instructions and their healthcare coverage responsibilities.
• Scans medical insurance information and obtains authorizations from insurance carriers for medications or makes up referrals to specialists as needed.
• Scans lab reports, consultations, office notes, and messages for placement in appropriate charts.
• Pulls charts for licensed practitioner or front desk staff as needed and files completed charts appropriately.
• Forwards records to Bon Secours Charity Health or other parties as directed.
• Aids physician in obtaining patient results and scheduling office appointments when needed.
• Maintains inventory of medical supplies, immunizations, and equipment in order to request supplies in a timely manner.
• Performs routine maintenance of medical equipment including logging daily temperatures of the refrigerator/freezer.
• Logs all samples received with expiration dates, manufacturers, and lot numbers.
• Records all distributed samples by patient name, date, and number of samples given.
• Checks expiration dates on all stored medications/immunizations on a weekly basis and keeps record of all expired items that are discarded.
• Records all injections and immunizations in medication log as well as patient chart.
• Performs all functions as necessary for the successful implementation of the NYS immunization transmissions.
• Handles all questions regarding the office and procedures.
• Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager.
• Oversees the daily schedule for the physician.

Qualifications/Requirements

• Experience: Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.
• Education: High School Diploma or equivalent required.
• Licenses / Certifications: MA or Order entry certificate preferred.