Senior Patient Service Representative

About the role

Serves as the on-site lead for daily operations and acts as a liaison between practitioners and patients to coordinate successful delivery of care and services.

Responsibilities

• Assists patients in checking in/out and completing necessary paperwork.
• Educates patients on post-care instructions and healthcare coverage responsibilities.
• Scans medical insurance information and obtains authorizations from insurance carriers for medications or referrals to specialists.
• Scans lab reports, consultations, office notes, and messages for placement in appropriate charts.
• Pulls and files charts for licensed practitioners or front desk staff as needed.
• Forwards records to Bon Secours Charity Health or other parties as directed.
• Assists physicians in obtaining patient results and scheduling office appointments.
• Maintains inventory of medical supplies, immunizations, and equipment; requests supplies in a timely manner.
• Performs routine maintenance of medical equipment, including logging daily temperatures of refrigerators/freezers.
• Logs all samples received with expiration dates, manufacturers, and lot numbers.
• Records all distributed samples by patient name, date, and number of samples given.
• Checks expiration dates on all stored medications/immunizations weekly and documents discarded expired items.
• Records all injections and immunizations in medication logs and patient charts.
• Performs functions required for NYS immunization transmissions.
• Handles patient questions regarding office procedures.
• Reviews correspondence, memoranda, and routine reports; communicates with the Office Manager.
• Oversees the daily schedule for the physician.
• Ensures compliance with HIPAA regulations.
• Performs other duties as assigned.

Requirements

• Minimum of one (1) year of customer service and/or medical office experience preferred.
• Medical Assistant experience preferred.
• High School Diploma or equivalent required.
• MA or Order entry certificate preferred.
• Travel to other locations may be required as needed.