Senior Partner Development Program Manager | United States| Remote

About the role

Grafana Labs is seeking a Sr Partner Development Program Manager to oversee the growth and success of our OEM and technology partners, particularly focusing on our new plugin marketplace. This role requires a combination of program management, data-driven decision making, strategic thinking, and relationship management to scale our product partnerships portfolio.

Responsibilities

• Manage the full lifecycle of partner journeys from onboarding to activation and renewal, collaborating with the Business Development Manager on upsell opportunities.
• Drive operational success and revenue goals through one-to-many communication and leveraging automation and AI to extend reach.
• Work cross-functionally with other Grafana teams to ensure contract fulfillment and obligations are met.
• Create and define processes for operational success of agreements with royalty or revenue share components.
• Maintain monitoring of deployment health and customer satisfaction with partner engagements and programs to assess progress, identify risks, and address blockers.
• Collaborate with the Corporate Development team to build dependable, automation-driven systems that accurately track program progress and partner success metrics.
• Navigate OEM partner relationships and enable customers to build their desired user experience through our scaled external access program.
• Understand and communicate upcoming OEM and plugin partner initiatives to partners and internal Grafana teams.
• Create, implement, and run programs to scale our partner ecosystem.

Requirements

• 5+ years of experience managing a portfolio of customers/partners, developing and driving strategies to maximize retention.
• Comfortable operating at scale and supporting partners through a 1:many engagement style.
• Experience building agency systems focused on automating processes and scale.
• Experience helping partners and customers navigate marketplaces and associated transactions.
• Enjoy working cross-functionally and building/optimizing operational processes.
• An analytical nature with a knack for solving real-world business challenges and identifying areas of opportunity and creativity to provide relevant solutions.
• A detail-oriented approach with exceptional organizational skills and ability to multitask to manage multiple processes, programs, and procedures.
• A high integrity, ownership, curiosity, and continuous improvement mindset with the ability to thrive independently in a high-velocity, highly dynamic work environment with tight deadlines.

Qualifications

• Must be comfortable operating at scale and supporting partners through a 1:many engagement style.
• Experience building agency systems focused on automating processes and scale.
• Experience helping partners and customers navigate marketplaces and associated transactions.
• Enjoy working cross-functionally and building/optimizing operational processes.
• An analytical nature with a knack for solving real-world business challenges and identifying areas of opportunity and creativity to provide relevant solutions.
• A detail-oriented approach with exceptional organizational skills and ability to multitask to manage multiple processes, programs, and procedures.
• A high integrity, ownership, curiosity, and continuous improvement mindset with the ability to thrive independently in a high-velocity, highly dynamic work environment with tight deadlines.

Skills

• Strong program management and strategic thinking skills.
• Data-driven decision making abilities.
• Excellent communication and relationship management skills.
• Ability to work cross-functionally and build/optimizing operational processes.
• Experience with automation and AI in business settings.

Benefits

At Grafana Labs, we offer competitive compensation and rewards, including Restricted Stock Units (RSUs) to give every team member ownership in Grafana Labs' success. We also provide a transparent communication environment, innovative culture, empowered teams, and career growth pathways. Additionally, we offer a 100% remote, global culture, scaling organization, and transparent leadership.

Pay

In the United States, the base compensation range for this role is $160,000 - $195,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.

Schedule

We are a 100% remote company with 1,600+ team members across 40+ countries.